Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset?
Elements product portfolio includes the following portals:
- F-Secure Elements Endpoint Protection Portal
- F-Secure Elements Detection & Response Portal
- F-Secure Elements Vulnerability Management
- F-Secure Protection for Microsoft 365
If you do not have any recovery codes saved (default filename is recovery_codes.txt), ask another administrator to delete your administrator user account and then create a new administrator account for you.
If you're the only administrator, or the others do not have necessary access rights to create new administrator user accounts, contact F-Secure Customer Care for further assistance.
Note: If you are an F-Secure partner with access to the Partner Portal with the same user account, you need to contact Customer Care to have the account removed.
Article no: 000015352