Issue: As a customer, we do not want the solution provider partner or service provider partner to be able to manage our Elements Exposure Management related devices and services. How can we restrict partner access to our Elements Exposure Management organization? How to isolate our organization from the partner?…
Issue: How to change the default profile that is taken into use after installing Elements Endpoint Protection Agent (Elements EPP for Computers or Servers) or automate profile selection with Active Directory? Resolution: To change the default profile for Elements Endpoint Protection devices: * Log in to the Elements…
Issue: How long is the data retention period for Security Events in the Elements Security Center portal? For how long are the security events stored on the Events > Security Events page's list? Resolution: Security Events retention period in Elements Security Center portal depends on the Severity level. The info alerts are…
Issue: How do I check my WithSecure Elements license / subscription expiration date? Products: * Elements Endpoint Protection (Elements EPP for Computers and Servers) * Elements Endpoint Detection and Response (Elements EDR for Computers and Servers) * Elements Exposure Management * Elements Mobile Protection (Elements EPP…
Issue: How to update WithSecure Business User Account (administrator) username or email address in the Elements Security Center portal? Resolution: A user can change their own WithSecure Business Account email address using the Elements Security Center portal: * Log in to the Elements Security Center:…
Issue: How to collect the diagnostic file from Elements Mobile Protection?Resolution: If you have technical problems with your product, you can create and send a diagnostic file (wsdiag) to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your…
Issue: How to list only malware infection events on the Elements Security Center portal's Security Events page? is there a filter which we can use? Resolution: On the Elements Security Center portal's Events > Security Events page there is a View drop-down menu in the top-right corner, which includes premade filters. You…
Issue: How to do a remote uninstall (silent) of Elements Agent for Mac from the Elements Security Center portal? There is no "uninstall" operation listed in the Actions menu when a MacOS device is selected on the Environment > Devices page. Resolution: Remote uninstallation from Elements Security Center is currently…
Issue: How to remove an expired Elements subscription key from Elements Security Center portal's Management > Subscriptions page? We do not want to see expired keys in the portal. Resolution: An expired subscription key will be removed automatically from Elements Security Center portal's Subscriptions page after 120 days…
Issue: We are installing Elements Agent but the installer found conflicting products it wants to remove, how can we install the Elements Agent without removing the other products?Resolution: You can install Elements Agent (e.g. via CMD) and use the --skip-sidegrade parameter to skip the sidegrade. Example: 1. Open a…