Issue: For how long does WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal?Resolution: The quarantine storage is…
Issue: How does the network drive scanning work?Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
Issue: How to block or allow (exclude) websites with the Elements Endpoint Protection Browsing protection feature, Can it also be done using the local WithSecure client user interface without having to do so from the Elements Endpoint Protection portal?Resolution: Follow the steps below to either block a website or allow…
Issue: I get a lot of email alerts regarding infections on the customer's computer which has Elements Endpoint Protection (EPP for Computers or EPP for Servers) installed on it. How can I change the infections alerting configuration settings so that I do not get many or none of this emails?Resolution: How to enable or…
Issue: How to change an Elements (EPP, EDR, Protection for Microsoft 365 or Vulnerability Management) subscription type from Partner Managed to Company Managed or from Company Managed to Partner Managed. This could apply to the following scenarios:* You're a company buying the product from a reseller and you want to change…
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
Issue: How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Endpoint Protection Portal?Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile:* Log in to the Elements…
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products?Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * Click on "Settings..." * On the new window, click on Support. *…
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal:* Log in to…
Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…