Issue:
Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password/Incorrect login credentials.
Resolution:
You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center and that you are using the correct username: https://elements.withsecure.com/
If you have forgotten your login password, you can click on "Forgot password?" option on the logon page, to request for a password reset.
If you do not receive the password reset email, we also recommend checking and ensuring that the password reset email does not end up in the spam folder in your mailbox. Check also that it isn't quarantined. The email is sent from no-reply@withsecure.com. If no email is found it could be that you no not have a user account with that email address in Elements Security Center portal. If you are a WithSecure Partner, please ask a colleague to check if they can find your user account on the Management > Organization Settings > Security Administrators page in the Elements portal. If you are an end-customer with a Partner Managed subscription, please ask your partner to check if they can find your user account.
If no user account is found, your colleague or partner can create one for you.
Article no: 000014100