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Trusted Certificate Import Fails
Hi, I am trying to import a trusted public certificate on FSPM v13.11.84108 on Windows Server 2016, but I am getting an alias error. I have placed the .pfx file in the right location, and I am issuing this command in an elevated command prompt: "C:\Program Files (x86)\F-Secure\Management Server 5\jre\bin\keytool"…
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upgrade computer protection to premium
Hi, Can I upgrade computer protection premium on my computers without a deintall en new installation? Shirley
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Users suddenly become user SYSTEM?
Dear sir/madam, We have a very weird problem since f-secure protection service for business is active on our systems. Sometimes when i'm logged on, the windows desktop environment "refreshes" (like taskbar and windows etc. disappears, and appears again) and then the user is suddenly logged on as user SYSTEM. When I look…
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HxTsr.exe ??
Any ideas about this one? Legitimate connection I would guess. IP belongs to Microsoft and HxTsr.exe seems to be legit even thouhg not a Windows system file. /JW
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New Knowledge Base articles are live!
We have now published the RDR articles to the Community KB and happy to hear your feedback incl. missing topics - simply click Reply button for this topic! See:…
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Installing Computer Protection is uninstalling my VPN client??
When installing Computer Protection, it's uninstalling my FortiClient VPN. I looked at events but couldn't find anything, maybe I'm looking at the wrong place. Please advise...
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False positives with QT (5.9.3)
Hi, I get new "Virus blocked" messages almost daily with F-Secure. They are always coming from my Qt folder. I downloaded Qt from the official qt website. Today it is QMLLINT.EXE - F-Secure detected a virus named Application:W32/Generic.687143bc9d!Online Funny, when checking with VirusTotal, F-Secure isn't listed as one of…
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PSB Computer Protection - error while updating status
Hello, iam getting the same error: "Error while updating status to SECURITY_PRODUCT_STATE_ON." With F-secure Computer Protection 18.4 Malware Protection 17.211.122 Browsing Protection 2.211.7392.4091 PSB 1.01.1447 Software Updater 3.00.2391.123 Common Component Framework 3.11.268 EDIT: Title
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How to uninstall corrupted F-Secure PSB Server Security completely
Hello, I tried to uninstall F-Secure PSB Server Security with control panel but i have this error message : "Error initializing PostInstall.exe: some components are missing. Try to reinstall the products." I tried to install the last release (12.10. build 284) but the server doesn't appaer on the Web Console, even after…
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Possible suggestion for Portal about displaying OS build numbers
Hello, I was thinking - would it be possible to also add the Windows build number to the 'Operating system' column in Computer information category? In the current era, where there are always multiple Win10 builds around, it would be big help for the IT-admins, determining which computers are on which builds and what needs…
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Howto easily upgrade Client Security 12.31 to 13 on workstations
Howto easily upgrade Client Security 12.31 to 13 on workstations? Can it be done automatically?
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Download link to F-Secure Radar Scan Node Agent fail
Hello, When I try to download a F-Secure Radar Scan Node Agent from this page: https://www.f-secure.com/en/web/business_global/downloads/radar It fails with this, when I click the download button: {"Message":"Internal server error"}
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Spyware not being quarantined?
Hi, Everyone! My environment is: F-Secure Policy Manager v13.11.84018, clients are F-Secure Client Security Standard, v13.10.215. I get a fair amout of this kind of stuff: Security alert: Spyware Alert! From: Root/COMM-HP5700T, 2018-05-02 11:04:09 -04:00 Details: Spyware detected: Type: riskware Family: system Name:…
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Web Reporting: not protected
1. What does not protected means? 2. How can I show which hosts that are not protected? 3. Why the hosts number at Domain and hosts number in the chart (manual count) does not tally? Thanks.
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PM Uninstallation faild - Pls help to check
Hi support team ! I'm try to uninstall PM on my windows server but i can't do it on "Uninstall or change a program" on server Display message: Uninstallation faild: Please restart your computer and try again. Detailed description: Unable to load the uninstallation plug-in DLL. Check that the proper plug-in is in the…
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The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing...
After installing F-secure Client Security 13.10 (Windows 7 x32) i couldn't start Client Security the error was (Picture 1.) . I had installed Microsoft Visual C++ 2005, 2008, 2010, 2012 (Picture 2.). Picture 1.Picture 2.
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Scan Time & Browsing Protection or Web traffic problem!
Hi everyone 1-i want the best and light and secure of F secure Client security for my network Last night we scan a Sony Vaio Laptop That have 120 Gig SSD Hard Disk , but it still scaning and Using 50% of CPU ! 2-the other problem is for Browsing Protection or Web traffic scaning , when users decide to download file from…
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Policy manager
Good Morning I have F-Secure Client Security 12.31 installed on the workstations that were managed by the policy manager. but I had a problem that with my server that had to be formatted, now I installed the policy manager it does not bring the machines that already have the installation, how do I make it recognize those…
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F-Secure Web Content Control. Information about blocked sites
Hi, I have a question regarding client security premium. Is there any possibility to check whether users were trying to access the web sites that are blocked in Policy manager? Can I check it in web reporting or logs?
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Centralizing content filter in F-Secure Mobile Security 17.3 under the PSB portal?
Dear Sirs, If I can see an Android 7.1 phone under the PSB webportal, how do I control its "content filtering / parental control" capabilites? (When I open the local GUI of "F-Secure Mobile Secure 17.3" on the particular device, I can set the master password and time, web content, runnable apps, etc. restrictions.) Thanks…
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FSAV PSB EMEA webportal down?
Dear Sirs, I'm trying to log in to "emea.psb.f-secure.com" right now but receive an error, which says something like this in may local language "Server unaccessible: internal server error, please try again later". Please tell us about the situation? Thanks in advance, Yours Sincerely: Tamas Feher, 2F 2000 Kft., Budapest,…
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Centrally initiated scheduled scan or manual virus scan for the traditional Mobile Security product
Dear Sirs, Can you please confirm that "one-time device scan" or "scheduled scanning" feature is unavailable in the PSB management webportal, regarding the "F-Secure Mobile Security" product for Andoid endpoint protection? I see that "manual scan" action is avalailable in the local GUI of "F-Secure Mobile Security" but the…
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New Profile cannot be created in Computer protection
Trying to create new profile in computer protection, error message : failed to save profile. I have tested with multiple customer's psb console, as we are the F-Secure Technology Partner, in India. This happens in the "APAC" server.
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Lost computer : using F-Secure to find it
Hi ! We are using F-Secure with the PSB Portal to manage computers on 15 isolated sites. Each one has an ISP box, so they're not directly linked to our main network. We have "lost" one computer, that is still running, according to the PSB portal. We strongly believe that someone has borrowed it. So we need to track it…
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Computer Protection MSI installer not working
1. MSI installer not working on NON Domain environment! 2. Silent installation is not possible with PSBinstall.exe file install_GA76-****-****-****-****_.exe --silent --voucher GA76-****-****-****-**** --noscan --skip-sidegrade "[skip-reboot]*" I get erron in msinstaller Failed to connect to server. Error: 0x800401F0 If i…
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Issues accessing C$ Admin shares on some systems
Hi There, I am getting inconsistent result when trying to access C$ shares on our CS V13.10 Windows 7 machines. I can access a fair number of C$ Adin shares fine using an administrator account. However, there are a number of systems where accessing the C$ fails. If I then disable the F-Secure firewall – I can access the C$…
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No log file
Hi, After doing a manual installation of F-Secure Client Security 13.10, if you launch the GUI and navigate to Settings > Other Settings > Show log file I get a message saying that it cannot find C:\Program Files (x86)\F-Secure\Common\Logfile.log Why doesnt it automatically create a log file? I have been advised that in…
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Client Security 13.00 went broken?
Couple of CS 13.00 users just told me, that they got error message from Windows saying that antivirus is disabled. I checked their eventvwr and found that two services were stopped 23.2.2018 at 14:27 and started 15 sec later: F-Secure Ultralight Hoster F-Secure Ultralight ORSP Client Now I wonder, if F-secure released…
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ERROR INVALID SERVER CERTIFICATE
hi to all We have configured new linux policy manager server version 12.40. We are trying to report one windows client to the new linux policy manger server . But the client is taking the definition updates from the policy manager server but not reporting to the policy manager console. when we see the log there one error…
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OU gets automatically deleted after console log off in FSPM 12.31
Hi, We are managing clients through FSPM 12.31. we created a OU for selected clients for special priveleges, but this OU gets deleted automatically once console is logged off. This type of problem is arising with us for the first time. please provide the solution.