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SoftwareUpdater ask to reboot after each update
Hi, On some clients, Software Updater requires the computer to be restarted after each update. To make the story short: 10 software to update = 10 reboots My PMS (v.16.03) Software Updater settings are set up in such a way that user can choose to restart or delay the reboot, I don't want to force it. I had a similar…
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Hi, I would like to know which IP are necessary in my Firewall to connect to WithSecure SRV ?
Hi, I would like to know which IP and port are necessary in my Firewall to connect to WithSecure SRV ?
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Problems with Software updater
Hi, Software updater has couple updates that have problems installing and then it just keeps asking again and again for boot for many users. I have now exluded 7zip and Windows KB update, but is this like the only solution? Why the updates just keeps failing and requesting boot. Also Citrix, Mozilla and Acrobar reader wont…
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Software Updater fails to install updates
WithSecure Elements EPP for Computers Premium Versio 23.4 Windows 11 22H2 Software Updater will ask for UAC elevation and admin credentials for software update. Is there a way to make Software Updater to install updates without user interaction? Also Software Updater show that the update was succesfull even if the user do…
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Software Updater changing what profile is assigned to client.
We use Withsecure Elements on our laptops and have different profiles. For example, we have profile1 and profile2 (where profile2 accepts USB sticks). A laptop was assigned to profile2. After this software updates were performed; Software updates -> check all software -> Update on 166 workstations. After this time the…
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How to fix WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED and WA_VMOD_ERROR_INSTALLATION_FAILED issue
Hello, I tried to update PDFCreator 5.0.3 and VirtualBox 7.0.8 via my software updater through my F-Secure Policy Manager to version 15.30 but it returns an error message (WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED) for PDFCreator and (WA_VMOD_ERROR_INSTALLATION_FAILED) for VirtualBox and it doesn't work on any of the PCs in my…
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Software updater failing and trying to install older version
Hello I don't know if this is the correct place for it or if I should send a ticket, but I've noticed the SU failing in some places. Example one would be eID software 22.11.0.1934 which failed with "File validation failed" error, the second one would be Microsoft Onedrive which tries to install ver 22.238.1114.0002 which…
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Software updates in Policy Manager: show installed version of outdated software
Hi All, In the Policy Manager (version 15.30), the "Software updates" are showing under "Update description" the version of the software that can or should be updated to. However, I would also like to see the version that is currently installed on the client. Maybe this question has been asked before, but I have not found…
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Does the exclusion of WSUS in Software Updater also exclude updates from InTune?
My customer installs Microsoft security patches with InTune. Does the setting to not handle updates from WSUS in Software Updater also handle updates from InTune, or can we end up in a situation when the client tries to install updates from the both sources?
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All supported 3rd party applications are not reported by Software updater
Hi! Customer would like to roll out update for their VPN client. VPN client is included in supported software list, but none of the computers report this application. Should Software Updater automatically report all supported software if present, or is there a way to enforce WithSecure client to rebuild list of installed…
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Software Updater doesn't install or offer updates
Hello, Most software updates are not installed. WithSecure Software Updater is supposed to install various software updates, including cumulative updates of Windows 10. I have 50 windows clients. Automatic Windows updates are disabled on each computer. According to WithSecure Web interface, only 10 % of updates are…
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F-Secure updater
Hi How can I push an update that is categorized as "non-security patch" ? I've already included software in automatic installation but nothing happens. Or how to add severity to update? Currently only critical and important updates are defined to be updated automatically. Thanks!
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F-Secure EPP and EDR: Even after restart, F-secure keeps asking for restart again and again.
F-secure EPP and EDR We have few users where F-secure gives a pop-up which says : F-secure elements have received a critical update. To keep your protection up to date. please restart the computer. However, even after restart, F-secure again give the same pop up. After multiple restarts the issue remains the same. The…
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PM Software Updater Automatic installation installation time zone
I have users globally and I want to use automatic installation. If I set the installation time will it be my (PM admin) time zone or every users' own time zone? E.G. I set the installation time at 21:00 EET. Will the installation occur in Dallas at 21:00 CST or 13:00 CST? PM is 15:30. FSAV Premium 15.30
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Software Updater has an infinite loop resulting in high CPU usage in the WMI service
The Windows Management Instrumentation service and WMI Provider Host process are using 16% - 30% of my CPU every day for multiple hours. This slows down other applications significantly on my work laptop. I can see in the Event Viewer in the events list named "WMI-Activity" that thousands of errors per second are being…