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After upgrade to Client Security 14.x/15.x, clients are not communicating via http or https traffic and update server is shown as wait.pmp-selector.local
Issue: * Clients are not able to get updates from the Policy Manager server * Virus definitions shows later than the Policy Manager is Serving * Update server is shown as wait.pmp-selector.local * Policy Manager shows that Client Security is still in the old version even though on the client it is the newer version…
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How to allow Client Security or Server Security to download updates from back-end when product is unable to connect to Policy Manager
Issue: How to allow Business Suite Client Security or Server Security client to download malware definition updates from back-end update server when product is unable to connect to Policy Manager Server? Resolution: By default, the client shall failover to the F-Secure update server, guts2.sp.f-secure.com, when the Policy…
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WithSecure Policy Manager Proxy gives error "Error: CA certificate verification failed" or "RA not issued by CA", when running fspmp-enroll-tls-certificate.bat
Issue: I executed fspmp-enroll-tls-certificate.bat for Policy Manager Proxy and it gives me the error "Error: CA certificate verification failed" or "RA not issued by CA". Resolution: This error can occur if the server's Simple Certificate Enrollment Protocol (SCEP) is not up to date. You can follow the steps below on the…
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Email and Server Security - How to submit false positive/negative email
Issue: I have several emails being incorrectly classified by the F-Secure Spam Scanner, how can I submit a sample of the emails to F-Secure for investigation? Resolution: If your email messages were incorrectly classified by our Email and Server Security spam scanner, we would like to receive an original copy of the email…
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How to create a targeted scheduled scan in Policy Manager for Client Security clients?
Issue: How to create a targeted scheduled scan in Policy Manager for WithSecure Client Security 14 and 15 clients? Resolution: You can create a targeted scheduled scan by following these steps: * Log in to Policy Manager Console * Select the host or domain from the Domain Tree * Go to the Settings tab (Standard view) * Go…
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Policy Manager warns that the latest virus definition update is several days old
Issue: WithSecure Policy Manager is warning on the Server events for the last 24H event list that the latest virus definition update is several days old. Resolution: If the WithSecure Policy Manager Server is showing this event on the dashboard: * Verify that the server is able to connect to the WithSecure Update…
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Login to Email and Server Security 14.x/15.x Web Console not working, page not displayed
Issue: When I am trying to login to the Email and Server Security 14.x or 15.x WebUI (Web Console) via the browser using the address https://127.0.0.1:25023 or https://localhost:25023, a message is shown that the page cannot be displayed. Resolution: Set up the Binding in Internet Information Services (IIS) Manager To…
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Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager?
Issue: Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager? Resolution: DeepGuard exclusions for WithSecure Client Security, Server Security and Email and Server Security products support wildcards for DeepGuard exclusions. Follow these…
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Security Cloud Client is not connected on Server Security / Client Security
Issue: Security Cloud Client is not connected on Server Security / Client Security Resolution: You need to ensure that the affected F-Secure host is allowed to connect to the URL: * * https://a.karma.sc2.fsapi.com * * https://api.doorman.fsapi.com You can try to open https://a.karma.sc2.fsapi.com/healthcheck and…
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Does F-Secure Policy Manager Console have activity logging (audit trail / auditing)?
Issue: Does F-Secure Policy Manager create and maintain an audit log for user and admin activity? For example for these events: * User login / logoff * Host deletion / add / rename events * Policy sub-domain deletion / add / rename events * Change of policy settings Resolution: The F-Secure Policy Manager Server logs can…