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Issue with establishing a connection between scanning and reputation server
Hello, All client devices where the agents are installed, the malware protection status is showing as malfunctioning. Upon reviewing the status details, the issue appears to be related to the inability to establish a connection with the scanning and reputation server. To troubleshoot, we have taken the following steps:…
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Software Updater requests a reboot for each update
Hello, I know that this issue had been asked more than once for different reasons/causes. Here's mine: SWUP is requesting for each update (Google Chrome, Firefox, MS Teams…) a reboot. Why should this be necessary and is there a solution to avoid this ? I can't remember when this behavior started, but I think it has…
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How to create Xfence Exclusions/Rules?
Hello, I hope you are doing well, as far as I can see Xfence is the equivalent to Dataguard in MacOS, but how can we create rules or exclusions to tune it to specific needs? I do not see any related fields in the Profile?
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I am facing an error with installation of Withsecure on couple of PC's.
Hello Everyone, I am facing an error with installation of Withsecure on couple of PC's. Error is: "Check for Windows updates Could not verify the download server certificates. This could be due to an outdated version of Windows on your system. Update Windows and try installing again." P.S. Windows is updated.
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Luminen comes to Exposure Management
Last year, we introduced both Luminen (WithSecure AI assistant) and WithSecure Exposure Management (W/XM) in our annual launch event, Sphere. Since then, one of the most frequently asked questions we are getting must be “when is Luminen coming to XM”? I’m happy to announce that Luminen has now landed to XM. And what a…
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[MacOS] Activator tool won't set a profile ID because there already is a subscription set
Hello, I have no MDM, I'm trying to use my deployement utility to deploy WithSecure on MacOS platform remotely. I've managed to do it with a lot of tests. My problem is related to adding the profile ID after installation and licence input. After using : /Library/WithSecure/bin/activator --subscription-key…
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ZTNA agent
Add ZTNA features to the elements agents so it can be used for access management.
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🌸🐣 Win a W/S hoodie! 🐣🌸
Easter is just around the corner, and we're bringing back our egg-citing giveaway! We're giving away a limited-edition WithSecure™ hoodie to one lucky winner—but you’ll need to go on a hunt to win it! Each week, we’ll hide an Easter egg somewhere in the Community, along with a link to collect a special badge. Find all…
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Dell Command | Update and Dell Command | Update (UWP)
With the recent CVEs on "Dell Command Update" we are having trouble updating from Patch Management. All our Dell computers are getting the same errors across different companys and models.
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Response views now support all Elements Security Center languages
We are excited to announce a significant update to our Elements Security Center language support! Response views now support all languages available in the Elements Security Center: English (US) Finnish French German Italian Japanese Polish Portuguese (Brazil) Spanish (Latin America) Swedish Read the full article here:
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WithSecure not updating Hydra DB
Hello. We are using WithSecure Elements Agent Version 25.1. For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working. In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra. Anyone else got…
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Missing Cumulative Updates in Patch Management
Hello, I’ve noticed that the patch management for Windows does not offer all the cumulative updates from Microsoft. Today, one of my PCs received KB5053602 (dated March 1st) via Windows Update, while WithSecure didn’t offer anything at all. The only rule I configured in the profile is to block the installation of Windows…
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Is it always required to reboot a machine after an agent install?
Hello, is it always necessary to reboot a device after the agent installation? Or could the install complete successfully without needing to restart the device? Also, what I understand from the docs is that it could require a restart as it could not, so when does the agent installation require and when not and why? (my…
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Elements Collaboration Protection for 365 - Possible to make a custom delete rule
Hello, with this product is possible to make a custom rule that intercept some mail (criteria, by sender, subject …) and delete or quarantine ? Fabiano
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Blocked google search results open automatically
When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
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WithSecure Software updater to update .NET SDK packages
Hi, I can not find .NET SDK products from the list on Vendors list -page. Anybody know, it there have been any discussions on adding the possibility to update .NET SDK packages through WithSecure Software updater (3rd party) ?
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URL categorization for web content control
Hello everyone, Recently using the web content filter, I've encountered a few cases where a certain website was incorrectly categorized. For example, android.com was denied as a paid service, which doesn't make much sense given that we all know that android refers to a mobile operating system. My question is, is it…
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Vendors added to Software Updater
Hi everyone, Would it be possible to include and in the Software Updater? cheers, Tizian
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Removal of deprecated Organization Management screens in Elements Security Center
As previously communicated, as part of the restructuring of organization management in WithSecure Elements, we will be removing the old methods of management on 22nd April 2025. The methods being removed are: Management / Subscriptions / Endpoint Protection Subscriptions Management / Organization settings / Endpoint…
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Device Control - HW ID to allow specific USB storage device
Hi. I've enabled Device Control, and now I need to allow some specific USB storage device. As far as I can tell, I need the hardware ID from these devices, but I'm facing some problem. In Windows' Device Manager I'm able to find the device. I tried using various IDs (hardware id, compatible id, parent id etc. per info…
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Report Scheduling for the 15th of every month
Is it possible to use a specific date to schedule a report such as the 15th of every month? I have to 'manually' send a Test report to accomplish this on the 15th of every single month for each of my clients. thank you.
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PolicyManagerの登録処理について
PolicyManagerコンソールにログイン時、登録処理で認証できないとエラーになります。 次のエラー： WithSecure登録サーバー（https://corp-reg.fsapi.com）に接続出来ません。 PolicyManagerServerはインターネット接続済です。 何が問題でしょうか？ 診断情報を取得しました。
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Malware Protection Not Up to Date and Unable to check the latest update
Dear Admin, I have encountered two update failure scenarios with our WithSecure Agent: Picture 1: The update check failed on a local PC at home using a direct ISP connection, even though the status indicates "connected." Picture 2: There is no connection to the security cloud. This means the WithSecure Agent is not…
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System Maintenance: WithSecure Elements Exposure Management for Cloud – 12th March 2025
We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th March. We will update this article as needed if the situation changes. Read the full article here:
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Enhanced Device Isolation Capabilities for XDR
We are excited to introduce significant improvements to Device Isolation, enhancing your ability to manage threats more effectively. Here are the key updates: Multiple Rules: You can now create multiple Device Isolation rules for your organization, offering greater flexibility and control compared to the previous…
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Category not found error ?!
Hello, trying to access troubleshooting articles results in a Category not found error. See Troubleshooting Arcticles / WithSecure Elements / Endpoint Protection / WithSecure Elements Endpoint Protection none of the articles listed can be read as the a.m. error occurs. Anyone else ? regards Andreas
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Error connecting to fsbwserver.f-secure.com. Has the update server address changed?
Hi, I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com: $ dig +short f-secure.com 23.4.67.115 $ dig fsbwserver.f-secure.com ;…
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Browser Extension issues warning of not being active, despite being active
As the title says: We're using the Browser Extension and enforce it via Policy Manager. Despite being activated in the used browsers (Edge, Chrome, Firefox), we get the warning notification (which is set via policy). Anyone got an idea, where the problem could have it's source?
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Atlant installation license
Hello everyone I am trying to set up a test environment to test the features of Atlant and consider whether to move to a production environment, I am following the steps described in this user guide (https://www.withsecure.com/userguides/data/pdf/atlant_api_guide_eng.pdf). The deployment method I am using is standalone…
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Some Exposure Management Identity recommendations not being updated after action
We are facing an issue in Exposure Management Identity when calculating recommendation impact for set of recommendations - ‘Enforce MFA in your organization’, ‘Remind your users to change their password’ and ‘Reset passwords of users with risky login activity’. Read the full article here: