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Vendors added to Software Updater
Hi everyone, Would it be possible to include and in the Software Updater? cheers, Tizian
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Removal of deprecated Organization Management screens in Elements Security Center
As previously communicated, as part of the restructuring of organization management in WithSecure Elements, we will be removing the old methods of management on 22nd April 2025. The methods being removed are: Management / Subscriptions / Endpoint Protection Subscriptions Management / Organization settings / Endpoint…
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Device Control - HW ID to allow specific USB storage device
Hi. I've enabled Device Control, and now I need to allow some specific USB storage device. As far as I can tell, I need the hardware ID from these devices, but I'm facing some problem. In Windows' Device Manager I'm able to find the device. I tried using various IDs (hardware id, compatible id, parent id etc. per info…
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Report Scheduling for the 15th of every month
Is it possible to use a specific date to schedule a report such as the 15th of every month? I have to 'manually' send a Test report to accomplish this on the 15th of every single month for each of my clients. thank you.
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PolicyManagerの登録処理について
PolicyManagerコンソールにログイン時、登録処理で認証できないとエラーになります。 次のエラー： WithSecure登録サーバー（https://corp-reg.fsapi.com）に接続出来ません。 PolicyManagerServerはインターネット接続済です。 何が問題でしょうか？ 診断情報を取得しました。
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Malware Protection Not Up to Date and Unable to check the latest update
Dear Admin, I have encountered two update failure scenarios with our WithSecure Agent: Picture 1: The update check failed on a local PC at home using a direct ISP connection, even though the status indicates "connected." Picture 2: There is no connection to the security cloud. This means the WithSecure Agent is not…
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System Maintenance: WithSecure Elements Exposure Management for Cloud – 12th March 2025
We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th March. We will update this article as needed if the situation changes. Read the full article here:
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Enhanced Device Isolation Capabilities for XDR
We are excited to introduce significant improvements to Device Isolation, enhancing your ability to manage threats more effectively. Here are the key updates: Multiple Rules: You can now create multiple Device Isolation rules for your organization, offering greater flexibility and control compared to the previous…
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Category not found error ?!
Hello, trying to access troubleshooting articles results in a Category not found error. See Troubleshooting Arcticles / WithSecure Elements / Endpoint Protection / WithSecure Elements Endpoint Protection none of the articles listed can be read as the a.m. error occurs. Anyone else ? regards Andreas
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Error connecting to fsbwserver.f-secure.com. Has the update server address changed?
Hi, I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com: $ dig +short f-secure.com 23.4.67.115 $ dig fsbwserver.f-secure.com ;…
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Browser Extension issues warning of not being active, despite being active
As the title says: We're using the Browser Extension and enforce it via Policy Manager. Despite being activated in the used browsers (Edge, Chrome, Firefox), we get the warning notification (which is set via policy). Anyone got an idea, where the problem could have it's source?
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Atlant installation license
Hello everyone I am trying to set up a test environment to test the features of Atlant and consider whether to move to a production environment, I am following the steps described in this user guide (https://www.withsecure.com/userguides/data/pdf/atlant_api_guide_eng.pdf). The deployment method I am using is standalone…
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Some Exposure Management Identity recommendations not being updated after action
We are facing an issue in Exposure Management Identity when calculating recommendation impact for set of recommendations - ‘Enforce MFA in your organization’, ‘Remind your users to change their password’ and ‘Reset passwords of users with risky login activity’. Read the full article here:
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Release to Manufacturing: Elements Agent for Windows 25.1
We have released a new version of the Elements Agent for Windows. Version 25.1 is available for first time installations, and existing installations will receive this automatically. The internal version number is 25.1.85. Read the full article here:
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WithSecure Elements: Retention periods for Security Events
In the Elements Security Center, you can view Security Events under the Events menu. Security Events data is stored for a limited time, depending on event severity. The maximum retention period is 14 months, but it may range between 13 and 14 months. Read the full article here:
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USB Block
Using EPP for client and has the device control, Does anyone know how to block the USB from any Data transfer,, done this for USB memory sticks. however, plug a removal hard drive in and can still access in full?
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Upcoming: New Elements organization management features
As part of our ongoing work to unify workflows in WithSecure Elements, we will be introducing changes to Organization Management during February. We will provide an update once the exact schedule has been confirmed. Read the full article here:
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General Availability: WithSecure Elements Identity Security
We are happy to announce that our WithSecure Elements Identity Security is now officially in General Availability (GA). This means that it is available for all customers. Read the full article here:
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Device Not Found After Renew License
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
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Upgrade VisualForce components API version
Hello support. I need help with updating the API version of some components of the WithSecure Cloud Protection for Salesforce product in my ORG. I need all components in my ORG to have an API version > 45. However, the Cloud Protection "About" component has an API version of 38. I need assistance in dealing with this…
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What does the scheduled scan scan?
We have a scheduled scan on our computers using WithSecure Business Suite 16.01, and each scan gives us scans of over 2 million files. However, when I run a “dir” command on the disk on which the scan took place, the result is much lower (700k). I'd like to know how the programmed scan works and what it actually scans.
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Unmanaged devices
Has there been any changes to "Scan for unmanaged devices"? I cant see the blue scan button anymore.
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Elements – No support for old clients
As previously announced, support for all older Elements clients has ended at the end of 2024. Part of this end of life process for the older versions is for WithSecure to remove old backend services for delivering updates. This is due to our demerger from F-Secure. This means that all engine and definition updates for…
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Collaboration Protection taking long time to connect to the Sharepoints, Teams and OneDrive.
This discussion was created from comments split from: collaboration protection not working.
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WithSecure Updates
Hello, I would like to ask a question about Windows updates. Could someone explain to me how Withsecure chooses which updates to download to a workstation and if it is possible to set it up that, for example, Withsecure only installs critical updates that are necessary.
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Could we isolate Linux hosts?
Hello, I wanted to try the isolation feature on a Linux machine, but apparently it doesn't allow me, so I want to know if the isolation feature is available on Linux as well or just on Windows machines. Thank you.
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How can i delete some files based on their extensions ?
Hello, I'm currently testing Withsecure EDR with ransomware. The solution works well (my files are not altered), but the ransomware leaves an encrypted duplicate next to my file (files .psr, as shown in the screenshot below). I attempted to find a way to properly remove all the .psr files using the "Remediation" > "Delete…
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My PMS server cannot download update from WS servers after have renewed third part SSL Certificate
Hi, My Server Policy Manager Server (v.16.03) cannot communicate with WithSecure’ servers anymore after have renewed a third part SSL certificate. I have 2 Debian based servers for PMS and PMSP (normal mode). I have used a third part SSL certificate for years but after the latest renew the PMS and PMSP cannot communicate…
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Release to Manufacturing: Elements Agent for Mac 24.6
We have released a new version of the Elements Agent for Mac, version 24.6. This version fixes an issue which sometimes caused product initialisation to fail. The new version will be installed and taken into use automatically. No administrator action is required. See the original article here:
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Change Elements EPP from old partner or uninstall/install?
Hi, We have a problem where our customer is moving from their old it support to our support. Their old support does not respond when we asked them to release Elements EPP locked installation so we can uninstall Elements EPP and reinstall our new Elements EPP to get customer clients to our portal. So, I tried to uninstall…