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Brother's printer software "brccboot.exe" identified as infection
Hi. One of our customer use Brother's Printers with manufacturer default software. He is protected by F-Secure PSB Computer Protection and it identifies the software "C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe" as an infection "Zero-to-0" with this summary: "An overwriting 403 byte virus of no particular interest.…
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Website not showing fully after adding to allowed sites
We are using F-secure Computer Protection in our company. I was recently asked to block all social media apart from Twitter, Linkedin, and Facebook. I ticked disallow for social networking category. After that I allowed the sites, Twitter and Linkedin worked fine. Facebook was no longer blocked but it was displayed without…
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Next Gen Policy Manager Proxy Statistics / Deploy FSCE updates?
According to https://community.f-secure.com/t5/Business-Suite/What-is-Next-gen-Policy-Manager/ta-p/91823 the new Policy Manager Proxy also deploys FSCE installation packages. How can we verify, that a branch office computer gets its installation package from the branch office PM proxy? Accoring…
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Mandatory manual upgrades to F-Secure Software Updater engines in less than a week, while everyone i
Dear F-Secure, Today I have received an e-mail notification which says anybody outside of the latest F-Secure Business Suite 14.20 version has to install within 7 days either a new minor product version or a hotfix, just to keep the Software Updater module working beyond 2019 July 31, as described here:…
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Failed to save profile with start software update when available active
Profile for Computer Protection contains a Start when available option and when I turn it on it says failed to save profile. I have tried to change the current default profile and others but the error remains. It only happens with changing that setting and not with others. Full error is: Failed to save profileTX-ID:…
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High CPU Usage - fshoster64.exe - Using a Java-Application
Hello, we have a java application, when we start the app fshoster64.exe creates a high cpu usage. How can we stop this? A exclusion rule in Policy Manager already created. App: \\server\app$\jre\64\bin\javaw.exe F-Secure client Security Premium 13.11 build 215 Best Regards Steven
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Cause of fsav.exe return code 12
What is the likely cause of error code 12 in Windows folder? Or put another way: how can we reproduce this error code in a test environment? I get that the description for error code 12 is "Failed to open some targets, these objects may still be infected". * Does this mean the file/folder is locked by another process? *…
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F-Secure Software Updater and the tower of Babel.
Dear Sirs, A hungarian F-Secure PSB customer complains that "Software Updater" module sometimes upgrades the version of various application software with a different national language. For example, WinRAR version N hungarian edition is installed on the computer but F-Secure SWUP replaces it with WinRAR version N+1 in the…
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Complete Unisntall of Client Security
Unfortunately, one of our customer will leave us and choose to completely uninstall F-Secure CS. So I think the best for me is to use one of the following tools : https://www.f-secure.com/en_US/web/business_us/support/support-tools But, there are no information about command line for a silent uninstallation of the product.…
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Antivirus deleteing teamviewer .exe file cannot exclude.
Hello, here is my problem. Our client has a bussiness app, and support for that app uses teamviewer version 6. They have it posten on their website for clients to download. Clients employees ofcourse redownload the exe everytime (because shortcust dont exist i guess). But even with that i have a weird one. Antivirus always…
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HTTPS Communication to PolicyManager 14.20
Hello, i want switch the communication from the clients to the server from http to https. Do i have to export a certificate first to the clients? On the clients when i try: https://policymanager:httpsPORT/ There is a problem with the security certificate of the website. Kind regards
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FW rules from 13 to 14
Business need: 100 workstations of which 20 has USB-printers, sharing them to other users, so incoming "windows networking" is disabled on 80 wks and enabled on 20 wks. Solution in ver 13: Root level (80 wks) -> disabled Separate subdomain "Printshares" (20 wks) -> enabled Solution in ver 14?? Inheritance seems to be…
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Connection Control HyperV Local Virtual Machine
Hi I have a customer who needs Connection control on - They also have a local Virtual machine running on there desktop (Hyper V) When they enter the banking app it disconects the VM and reconnects it The user is then presented with the lock screen on the VM. So they have to re-enter there password. This is just annoying…
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Should svchost.exe be allowed to change files in protected folders? Dataguard
Hello, we are getting quite a lot of dataguard blocking svchost.exe to change files in protected folders. Is it best practice to allow svchost.exe to change the files in protected folders?
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Please post your experiences with FS Software Updater
Hi, just to make sure it's not me or our environments, what are your experinces using FS software updater? F-secure paints a frightening picture on their webiste (and seminars) "4 out of 5 cyber-attacks on businesses come from bugs in outdated software, and most malware could be avoided with up-to-date software." They also…
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F-Secure Email and Server security strips random xls files
Hi, We are running F-secure Email and Server security premium on 2008R2 , exchange 2010 server. For some reason, random .xls files are not coming trough. When I check from web console Email traffic scanning -> strip these attachments -> edit, the .xls extension is NOT listed. When I check FIle Quarantine, there are no…
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Software updater, how to make downloaded update available for patching
Hi, Trying to use FS Software updater to update Foxit Phantom PDF. This is not working, and I opened a support case . The reason is that foxit has changed the download method for updates. Anyways, I've now downloaded the new version, how can I import it to PMC, so clients could download it? For some reason support has send…
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Question about Release 19.5
Dear Maaret, > Default Block Illegal Sites What does this exactly mean for blocked web content? Sharing the latest blockbuster movies and commercial software crackz over bittorrent site, under-age pornography hubs or jinnhadist tenorism forums? Thanks in advance, Yours Sincerely: Tamas Feher, Hungary.
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Prevent Users from installing certain applications
Is there a way to have Computer Protection RDR prevent users from installing a certain application? Example: Application: Dell vWorkspace File: OEMClient.exe
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Trying to change subscription keys in portal but getting error.
I'm running into "One device has been excluded because it is not supported for this operation" Trying to change our two DC subscription from Computer Protection Premium and RDR > Server Protection Premium and RDR in the portal.
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Easier for enduser to understand - The popup info/box shoud be within a big ? logo and the 'F-Secure
Hi. This is for ewery F-Secure product. Safe, PSB what else.. !!!! As subject... One of my customer ask what this was, and i coud say thats all right.. - The enduser doesen´t know what exactly they have bought, thelogo is missing, and the word 'F-Secure'/logo is missing... I regned that coud be more understanding for…
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F-Secure Computer Protection MacOS - scanning exclusions
Hi, I'm running into problems on my MacOS laptop that are related to F-Secure Computer Protection installation: After installing F-Secure Computer Protection (version installed: 17.5 (20488)) I have noticed significant performance loss especially when running virtual machines in VMware Fusion. I have tried to apply this…
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Software updater restart notifications
Even though we have restart notifications turned off, the end users are still getting continuous prompts to restart.
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Please make F-Secure Server Security 14.10 smarter!
Dear F-Secure, Please make sure to release a bugfixed version of the F-Secure Security 14 for Windows Server product. It should have a "smarter" install kit, which senses the presence of F-Secure Policy Manager on the server and automatically makes sure the nertwork ports used by FSPM Server are NOT blocked by uncustomized…
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Computer Protection Premium blocking Windows feature update.
My computer was installing Feature update to Windows 10, version 1903 today and after restarting started rolling everything back. I later found from the Computer Protection event history that it had blocked the SetupHost.exe under C:\$WINDOWS.~BT\Sources. Reason: Ransomeware:AccessControl. How do I avoid this problem?
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Software updater "Could not install update"
Trying to update notepad++ company wide. I'm getting "Could Not install update" status message. Where to start troubleshooting? FSCSPr 13.11, PMC 13.12
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massive unistallation tool from PMC
Sometimes upgrading packages in PMC troubles with connections between client and PMC arises. many times troubles with FsUninstallationTool.exe I have solved on clients individually the question is: is it possible to launch a massive FsUninstallationTool.exe from PMC? Thank you. A.Perito
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Disabling F-secure Computer Protection for MAC update notification
Hi, Is it possible to disable the notification to update F-secure in F-secure Computer Protection (PSB) We have centrally managed software updates through Munki and users doesnt have admin rights to install the F-secure update themselves. I mean this notification:
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Self-false alarm in F-Secure PSB "Software Updater" subsystem hits new 32/64-bit versions of Firefox
Dear Sirs, I am seeing the below quoted, curious malware alerts in the F-Secure PSB EMEA "SoP" webportal. I have reported them to F-Secure Virus Lab as cases xxx and xxx and they are asking for samples in response. I find that request bizarre, considering that F-Secure Corp. itself is distributing these files on which the…
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FSCSPr 13.11 How to turn on "notify me when installing updates" for multiple computers
Hi, I'd need to enable "Notify me when installing updates" company wide. Because I'm feeling quite lazy, I'm not going to do this manually for each computer. I've set "Notify about intallation" to 'Yes' in PMC, but it didnt help. Any ideas, how to do this?