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How to migrate an existing PM Proxy to a new PM Server
Hi Does anyone know how to migrate an already existing PM Proxy Server to a new PM Server? Our team is considering to migrate our PM Proxy to a new PM Server. Currently the PM Proxy is connected to our (old) PM Server, but we want to reroute it to a (new) PM Server that we are planning to build in the future. I know that I…
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Cannot update F-Secure Linux Security
When I try to update, I get the following error : —————————————————————-/usr/bin/dbupdate /opt/f-secure/fsdbupdate9.run 08:17:10 F-Secure Security Platform 08:17:10 F-Secure Virus Description Database Update 08:17:10 08:17:10 Copyright (c) F-Secure Corporation. All Rights Reserved. 08:17:10 08:17:10 Running…
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Policy Manager Server not starting
Hi, I have a problem with policy manager server failing to start, I have checked the logs and the event viewer as belove but not specifics are given for the fail to start, in the logs of the policy manager server at management server 5\logs it just says it's failed to start but no other specific service or part that is…
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Firewall rule settings in Policy Manager. Setting application path
Is it possible to use wildcards like * in Application Scope > Application path when creating Firewall rules in F-Secure Policy Manager v15.3.96305? The problem is constantly changing paths like: C:\Program Files\Google\Drive File Stream\78.0.1.0\googledrivefs.exe where version number changes from time to time. So we would…
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Software updates status on Linux systems?
how about Software updates status on Linux systems? W/Elements portal is all blank on linux systems
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Linux Malware protection ?
I have installed WithSecure Elements EDR and EPP for Servers Premium to my Linux servers. Malware protection is Disabled after installation. Can I somehow get this working? Ubuntu 20.04.6 LTS , Linux 5.15.0 -72 -generic DEB packages are compatible with Debian and Ubuntu systems. Client version 12.0.445
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URL Permission
We recently deployed Withsecure in our environment but for some reasons all systems are not updating on the portal due to not connecting properly to the internet. We have a corporate firewall in the environment which does filtering. I would appreciate if anyone can assist with the right URL or IPs to permit on my firewall…
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SSH connection is blocked after the installation of F-Security Linux Security?
SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue? Find the resolution here!
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Number of "Non-user mailbox" protected by CP exceeds the purchased license size?
Why does the number of "Non-user mailbox" protected by Collaboration Protection exceed the purchased license size? Find the resolution here!
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Could not install the following update: F-Secure Ultralight Core (64-bit)
Hello, I have all hosts giving me this alert 2 or 3 times per day since 06 July 2023, I tested install and uninstall of the client security app from the hosts and run diagnostics to test the internet connection from the hosts to the Policy Manager server and everything seems to be OK but this update is not installing on…
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Elements and VMWare Horizon Non-Persistent VDI
Hi I'm trying to setup our VMWare Horizon non-persistent VDI's to only register with the Elements portal as one device under the same name. At the moment when a non-persistent VM is created even though it has the same computer name it creates another device in the portal. Obviously this is because the unique ID of the…
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Problems with Software updater
Hi, Software updater has couple updates that have problems installing and then it just keeps asking again and again for boot for many users. I have now exluded 7zip and Windows KB update, but is this like the only solution? Why the updates just keeps failing and requesting boot. Also Citrix, Mozilla and Acrobar reader wont…
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What do the counts in 'top infections' represent?
In the EPP dashboard, there are is a bar chart of infection counts as follows: I'm trying to re-create the chart using API calls, but can't find what the counts represent. I thought at first it represented the number of devices the infection was found on, but this proved to be incorrect. For example, in our company…
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Policy Manager for Debian 11 (Bullseye) and Debian 12 (Bookworm)
Over a year ago I asked about Debian 11 support for Policy Manager: Nothing happend on that regard. Now Debian 11 is the "new" oldstable since Debian 12 was recently released. I guess you can skip over 11 now and hopefully support Debian 12 soon?! Debian 10 is soon EOL. LTS mode ends in less than a year! Whats your ETA for…
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Improvements in Broad Context Detection handling
Recently we have added new functionality to reduce noise and also increase the speed of processing new Broad Context Detections (BCD). Read all about it here:
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False positive not been whitelisted
I submitted a sample of a false positive over a month ago, a file that F-Secure is detecting as a virus. It is from an installer of a legitimate software (Matlab). I have phoned and emailed and it is still not whitelisted. Can anybody here help? Number: 0XXXXXX Clients using F-Secure Client Security. Been told to post…
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WithSecure Podcast: sweating out the hot topics in security
Cyber Security Sauna To ancients of the north, the steam rising from the hot stones of a sauna was akin to the very life force of man. To this day, deals are struck and decisions made in saunas, where movers and shakers gather to exchange ideas. We invite you to Cyber Security Sauna (#CyberSauna), a podcast bringing you…
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Software Updater fails to install updates
WithSecure Elements EPP for Computers Premium Versio 23.4 Windows 11 22H2 Software Updater will ask for UAC elevation and admin credentials for software update. Is there a way to make Software Updater to install updates without user interaction? Also Software Updater show that the update was succesfull even if the user do…
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WithSecure Elements API deprecation?
Hi all My company is wanting to begin integrating some of the Elements API. I see that the current version is v 1.0.0. I've heard that a newer version is in the pipeline, and that the above will soon be deprecated. Have I perhaps misunderstood, and gotten confused with a different API being deprecated? I'm just trying to…
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Software Updater Google Chrome 114.0.5735.110
Hello, Software Updater has a problem with the Google Chrome 114.0.5735.110. This version of Chrome was updated with WithSecure If I scan host for the missing updates, this version again appears under "Missing Updates" list. And this behavior is on many hosts… And from the management portal I see this. Meanwhile the latest…
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malfunction protection against malware
Dear, Best regards! It will be that I can provide help, I currently have a computer with windows 7 which I am installing EPP For Computer and apparently the agent is installed without problems, but when reviewing from the management platform and even from computers and present the problem of malware protection malfunction,…
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Updated MSI deployment via GPO
We use a GPO to deploy WithSecure Elements Agent to all client pc's. Works fine. Now I downloaded a new version of the MSI from the portal, and added it to a new GPO while disabling the old GPO. What happens now is that the installer wants to uninstall the previous version (which is actually the same version as in the new…
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Software Updater changing what profile is assigned to client.
We use Withsecure Elements on our laptops and have different profiles. For example, we have profile1 and profile2 (where profile2 accepts USB sticks). A laptop was assigned to profile2. After this software updates were performed; Software updates -> check all software -> Update on 166 workstations. After this time the…
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Printers are affected by vulnerability scan
We have a couple of printers that are affected by the WithSecure vulnerability scan in that they print out 50 sheets of 'code' and other random text items whilst being scanned. Is there a feature on the printer we can turn off so this doesn't happen? We have 50 printers throughout the business and only a couple are…
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Best practices: MS Security baselines with WithSecure firewall?
We're using the MS Security Baseline GPOs, which enable the Windows Firewall, blocking all incoming connections, and allowing all outgoing connections. With these settings, the "Isolate a device" function in WithSecure doesn't work because it cannot overrule the GPO rules, which means that the outbound connections are not…
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Where are installation files ?!
I just received my "WithSecure Linux Security Command Line per user" license, I am trying to follow the documentation and I am going crazy. The documentation says "to extract the installation file" here : help.f-secure.com/product.html#business/linux-security/11.10/en/task_D04AEE6FC76042DB9D72261917662C2D-11.10-en But…
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WithSecure launches new range of incident response and readiness services
WithSecure launches new range of incident response and readiness services New retainer provides expert support starting in the first 72 hours of the incident response process to contain the attack and improve preparedness for the future. See the press release here:
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WithSecure launches Cloud Security Posture Management
WithSecure launches Cloud Security Posture Management See the press release here: See the knowledge base here:
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Is there is a way to find license key in the Policy Manager?
I would like to migrate Policy Manager to new server. Is there is a way to see the license key somewhere in the Policy Manager console? Is it possible to extract the license that is needed to be given at the first launch?
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How to fix WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED and WA_VMOD_ERROR_INSTALLATION_FAILED issue
Hello, I tried to update PDFCreator 5.0.3 and VirtualBox 7.0.8 via my software updater through my F-Secure Policy Manager to version 15.30 but it returns an error message (WA_VMOD_ERROR_PRODUCT_NOT_SUPPORTED) for PDFCreator and (WA_VMOD_ERROR_INSTALLATION_FAILED) for VirtualBox and it doesn't work on any of the PCs in my…