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Ultra high CPU useage
Hi, Every now and then my computer slows to a crawl. Its shows the same symptoms as the high memory usage thread, but is an issue with the "WithSecure Pisces Hoster" Anything I can do to get rid of this issue? Steve
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PDF Reports
Hi, We are sending out reports to our customers, it is important that the reports are sent to the customers as pdfs to prevent editing of the reports. We would like to use the automatic dispatch, but this is not possible because there are currently no PDF reports. Is such a function possible or in planning?
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Software updates in Policy Manager: show installed version of outdated software
Hi All, In the Policy Manager (version 15.30), the "Software updates" are showing under "Update description" the version of the software that can or should be updated to. However, I would also like to see the version that is currently installed on the client. Maybe this question has been asked before, but I have not found…
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lenovo vantage addins is triggering Broad contest detections
Is lenovo vantage addins safe? This is causing detections on 30 or more computers.
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Scaning Report shows only 100 skipped objects
Hi, I can't find full report from manual scaning (Client Security 15.30 + Policy Manager Server). View in browser option shows only first 100 skipped objects, there is over 400. Where it is stored, how can you access full verison of scanning report? Thanks, Coyote
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how can i download user logs
I am not able to check logs
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Configure email subject for alert emails from Policy Manager
Hi All, The Policy Manager can be configured to send notification mails. The subject of these mails is: "New host alerts ($X) from F-Secure Policy Manager" However, I would like to modify the subject to be able to filter the mails better automatically. Is this possible and if so, how? Thanks, JUB
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Force Download of Policy
How can I force my Linux Security 64 client to download the latest policy from policy manager
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Exclusion(s) for Office? F-Secure Client security Premium
Hi all, We have multiple workstations that seems to give problems in Excel(large files and calculations) or Outlook when F-Secure Client Security Premium is activated. The problems are notifications where Outlook/Excel states that the memory is exceeded or out of diskspace. When deactivated there isn't any limit, and no…
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Web Content Control still being enforced even after disabling it in the profile
Hello everyone. So we have disabled web content control completely (and all other browsing protection controls are also disabled). However, in the security events I am still seeing that browsing protection is still active. Here is a sample log: I verified with the user that indeed they are unable to access some sites. The…
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Linux security on Ubuntu 22.10
After f-secure is unwilling to support fedora (SHAME - we are paying customers!), I set up a VM to test this product with Ubuntu 22.10. The next surprise: not supported. SHAME! Paying customers are not supported when they are trying to use a modern distribution. Mainstream only. Our company subscription will run out next…
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f-secure-linuxsecurity on fedora
Hi, I am trying to install f-secure-linuxsecurity-12.0.21-1 on a fedora 36 system (I know - not supported, but it worked in the past). After installing I get: /opt/f-secure/linuxsecurity/download/linuxsecurity-1200-linux-x86_64/1661945972/content/setup: missing package: python Please install missing packages and try again.…
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Does the exclusion of WSUS in Software Updater also exclude updates from InTune?
My customer installs Microsoft security patches with InTune. Does the setting to not handle updates from WSUS in Software Updater also handle updates from InTune, or can we end up in a situation when the client tries to install updates from the both sources?
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F-Secure Pisces Hoster x64 (FsPisces.exe) locking files
Hi, we've configured WithSecure Elements EPP for Servers Premium (v 22.8) on a Windows Server machine with DataGuard active on some important folders. We've noticed that for a few days that when files under these folders are accessed (either from clients or from the server) they're automatically "locked" by FsPisces.exe.…
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Password protected File
hello, how can i scan a password protected zip archiv?
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How to elevate?
Hiw I can elevate support case in EDR?
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Send data to a syslog server
Hi everyone, I use WithSecure Elements EDR and EPP for Computers Premium, how can I send data to a syslog server? Thank you.
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Software Updater
Hi, I am confused about software updater process. Currently my profile has under the automated task plan "Install critical and important security updates". Now I included a rule to update non-security software into automated installation, but it does not install? Why is that? Is there any workaround? Example with the…
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Displaying and selecting computer firewall profile
Hello, We recently switched from PM+CS to Elements EPP and for life of my I cannot find where is displayed the currently assigned firewall profile of each computer? The second question: How can we assign certain firewall profile to certain specific computer or groups of computers? Do we really need to clone the whole main…
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Icon in tray (top of screen)
I am running Android 13 with Mobile protection 18.5.0020216. When I manually end the protection by swiping the message away, and I then manually start the app, the W icon does not reappear until I reboot the device completely. I think I saw last week that the icon re-appeared but I am not sure. I think the icon should…
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Password for "Turn off all security features"
Hi All, On a client I have to temporarily turn off the protection ("Turn off all security features"). Now I am asked for a password ("Your administrator has protected this feature with a password."). However, I am the administrator and do not know any password for this. At least it isn't the uninstall password. In the…
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How to debug in MacOS environment ?
Hi, Have a communication problem with some MacOS clients: they don't appear in PMS. What I did is to check : 1- /usr/local/f-secure/fsmac/sysconfig/pm_address 2- /usr/local/f-secure/fsmac/sysconfig/pm_fingerprint 3- the PMS certificate in the system's keychains and trust it I'd like to know if there is a guide line to…
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What is happening with the Endpoint Protection portal?
It does not load and I get a notification: Loading Endpoint Protection timed out. Please try again.
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Community search function is not working
Clicking the magnifying glass on top right of the community page just changes the icon to X but there is nowhere to type the search query. Tried it in Firefox and Edge. I'm I missing something?
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A Bug in Apple MacOS Ventura Breaks Third-Party Security Tools - Wired
Is WithSecure also affected by this bug? https://www.wired.com/story/apple-macos-ventura-bug-security-tools/
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Console: Software Updates marked as missing
Hello, First post, so be indulgent please. i've searched but not found my topic. In my console, i can see some software update (and some Windows Updates) that are marked as missing, but if i verify on the computers, the elements are already installed. For instance, KB5012170 (Windows 11 security update 2022-08) is…
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Client Security virus definition outdated
Hi, On my computer I've got an old Client Security product (installed in 2014) that I never changed because it was working well and updating. But now, after being absent for a while, it tells me that I need to update my definitions, but when I go to "check for updates", it tells me that my product is up to date. I've got…
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Undeliverable updates under Software Updates
In our EPP-portal we have software updates visible. However, there are a few updates who keep getting back in the portal: Is there a way that we can hide or even delete these updates? Every time we try to install them we get error-messages.
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F-Secure CP and RDR keeps crashing on OSX 12.6 and M1 MacBook Pro (14-inch, 2021) (fscesproviderd)
fscesproviderd process keeps crashing every three days. Any known fixes? Crash log attached
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FSCS15.3 Trial Period
I did a fresh install of Policy Manager 15.30 in trial mode.And I exported the msi package using the FSCS15.3 jar file and installed the client using the msi package.Will Client Security be unavailable with the end of the APolicy Manager's trial period?How long can I try Client Security?