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Community Privacy Policy
User data We collect your personal data only when registering to the community service. The data includes typically your name and email address. You can enter more information to the system but this is not mandatory. Registration is required when you wish to post to the community and is used for operating the community, in…
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Software Updater - show Balloon tip on security related updates
Hello, we like the Software Updater feature in your product, but we would like to give people the possibility to install the updates themselves instead of pushing updates from the EPP central. Due to this, we would like to be able to set a profile option which pops a message up in Windows, telling users that there are…
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Windows Firewall and F-Secure
Hi all, I've recently installed Server Security 15.11 on an old server (Windows 2008r2) from PM (version 15.30). After a few hours we've then realised that F-Secure has enabled the Windows Firewall which has caused an issue with the application as it was originally disabled. As a solution, the workaround (which we should…
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Update version 15.30 not works
Hi, I have a problem with update version 15.30, in the server appear this screen: and in one user: I mark this IP because it does not correspond to the server's and I do not know where to change it, Thanks for the help.
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mistake with update 15.30 Client security premium
We update to F-secure Client security premium 15.30 but with the update we have the error message "Error with the work of protection. Restart computer" (Error de funcionamiento de la protección. Reinicie el equipo) And "fail searching updates. We can't make a connection with server" (Error al buscar actualizaciones. No se…
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emea psb portal
Hi Unable login into emea psb portal, password incorrect. In the f-secure client "missing updates" and "installations" list is empty as well. Some global issue?
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F-Secure updater
Hi How can I push an update that is categorized as "non-security patch" ? I've already included software in automatic installation but nothing happens. Or how to add severity to update? Currently only critical and important updates are defined to be updated automatically. Thanks!
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Update by proxy - F-Secure Anti-Virus CLI Command line
Good afternoon, How to configure Linux Security to update itself via proxy? I am using version 11.10 build 68 of the F-Secure Anti-Virus CLI Command line!
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Duplicated UID due to cloned image
The subject problem probably happened years before I onboard. I know how to reset the UID but have no clue how to identify the windows machines which have the duplicated UID. I tried to export an identities report from PMC, however it only shows one record per UID but not all. Is there any way to do so?
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DeepGuard notifications for closing applications
We use F-Secure Elements EPP Premium V 22.1 for virus and malware protection. Many computers in our office are getting multiple notifications through-out the day noting it has closed an application. It varies between cmd.exe, svchost.exe & powershell.exe. The notifications typically come in groups of three for the cmd.exe.…
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F-Secure EPP and EDR: Even after restart, F-secure keeps asking for restart again and again.
F-secure EPP and EDR We have few users where F-secure gives a pop-up which says : F-secure elements have received a critical update. To keep your protection up to date. please restart the computer. However, even after restart, F-secure again give the same pop up. After multiple restarts the issue remains the same. The…
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PM Software Updater Automatic installation installation time zone
I have users globally and I want to use automatic installation. If I set the installation time will it be my (PM admin) time zone or every users' own time zone? E.G. I set the installation time at 21:00 EET. Will the installation occur in Dallas at 21:00 CST or 13:00 CST? PM is 15:30. FSAV Premium 15.30
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Restart required
I am asked to restart my computer . Any way fix the software restart my computer?
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Push Install of Server Security 15.30 stuck at "Installation in Progress..."
On multiple servers, I've had the push install of Server Security get stuck at the "Installation in Progress..." step of the dialog that pop-ups on the desktop when the installation is running. In every case, the version of the .NET Framework installed on the server is less than the required 4.7.2. Is there some logic in…
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F-Secure Elements EDR Windows client sensor service change
New version of Windows EDR sensor released to production Feb 8th 2022 (version 2022.1.19), which will introduce enhanced self-protection features, results removal of 'fsatps.exe' process. Therefore any existing controls witch rely on the presence of this 'fsatps.exe' process will become in-effective once this update is…
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Client Security Upgrade from 14.10 to 15.11 failed
All the Windows clients are running 14.10 and there is no connectivity problem with Policy Manager Console (running version 15.11) so far, at least their AV definition are up-to-date. When I upgraded them through Policy-based installations, all failed with "Failed: download interrupted". Can someone advise what I can…
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linux mint
Hur installerar jag f-secure på linux mint
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Many Events 5038 fsamsi64.dll
Hello all, I have a problem with many 5038 events on our clients. The problem seems to come from the fsamsi64.dll which is reported as corrupted by Defender. It seems to be related to the digital signature of the file, which is not from Microsoft but from F-Secure. Is there a way to suppress this event? The important…
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Google Drive blocked by F-secure at 20.1.2022 ??
I've seen this kind of alerts in my Policy Manager, since thursday 20.1.2022 clock 15:33. DeepGuard prevented an untrusted application from modifying another process. Application path: C:\Program Files\Google\Drive File Stream\54.0.3.0\GoogleDriveFS.exe Am I the only one seeing these in my PMC, or has someone else seen…
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FSPMS 15.30 offline software update
Hi, I have a security level 3 system that does not allow any connections to the outside including proxies. The only way to bring outside updates etc. is e.g. by disconnecting a server from the internal network and connecting it to the internet, download the updates, disconnect the public net, do a viruscheck and then…
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Problem getting a MAC Client connected to Policy-Manager
Hello, perhaps someone can help me (sorry for my not so good english, i am native german speaking). We habe installed the Client Security on an older MAC (10.15.7) and the connection to PM was no problem, after allowing access and trust the certifikates. Then we created a new packed 15.03 - updates the older MAC ->…
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Software Updater has an infinite loop resulting in high CPU usage in the WMI service
The Windows Management Instrumentation service and WMI Provider Host process are using 16% - 30% of my CPU every day for multiple hours. This slows down other applications significantly on my work laptop. I can see in the Event Viewer in the events list named "WMI-Activity" that thousands of errors per second are being…
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Will F-Secure products be available for computers running Linux Mint?
I've been very satisfied with F-Secure on my Windows computers for many years, but I would like to be able to use F-Secure on my Linux Mint computer. Is there any hope of F-Secure products becoming available for Linux Mint?
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FSPMS 15.30 Unable to change Management Server Address (Keyreplacer)
Unable to change Management Server Address for Client Security or Server Security hosts (Keyreplacer) Hi, after update to PM 15.30 I'm unable to replace Management Server adress. Installation status is 0 (finished).
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How to setup e-mail notification about a detection?
I have set the e-mail under settings but I am not reciving any information about detections which I see in the portal.
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Software Updater Install fail with WAAPI_ERROR_NATIVE_API
I start the installtion in the PM console of the update: FSPM-3243-3156-4011628, UpdateName: Security Update for Microsoft Office 2016 (KB4011628) 64-Bit Edition 10.0.19042 Es erscheinen keine Meldungen im Windows Ereignis Protokoll, im fssua.log erscheint der Fehler: Failed to install update: ...OPSWAT reason:…
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Software Updater, Install fail although no user logged in
object: Security Update for Microsoft Office 2016 (KB5002052) 64-Bit Edition Error: OPSWAT reason: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT Although no user is logged in, the office updates cannot be installed. I read the link below, but can not interrupt the work of users without notice. This must be fun - right?…
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Omni Agent by MWR InfoSecurity
How do I install the agent on Windows 10 and where to find the installer files and how to validate installation ? Also any admin guide for F Secure countercept ??
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Policy Manager 15.30 Upgrade
Hi, I have some problems with the Policy Manager Console 15.30 on Debian 9 and Debian 10. After upgrade from 15.20 to 15.30 It hangs at startup with the error: WARNING: An illegal reflective access operation has occurred WARNING: Illegal reflective access by io.netty.util.internal.ReflectionUtil…
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Browser extension blocking all sites
Hi, We're testing upgrading F-Secure Client Security for Mac from 15.02 to 15.03 and have found on Mac OS 12.1 that the browser extension blocks all websites in Firefox (91.4.1esr and 95.0.2). It works fine in Safari 15.2, Edge 97.0.1072.55 and Google Chrome 97.0.4692.71