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First Ping Drop
Hi, We're currently experiencing an issue with Worksation Security 12.01 (b283). Regardless if you enable ICMP traffic via the firewall, the first ping from the host with F-secure too another host (with or without f-secure) fails. If you disable the firewall and/or application control, the first ping works fine. We have…
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Dameware Mini Remote Control is being blocked in Firewall
Hi all, I'm having a problem with my F-Secure Firewall blocking the access of using Dameware. Currenly we are running on version 9 64-bit, and the default port is set to 6129. So I've tried disabling the Firewall in our Policy Manager for the two computers that I'm playing with. That works! When I enable the Firewall, it…
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H2 db growing close to 1GB per day
PMS/PMC 12.40 with hotfix1 was installed on Windows 2012R2 on July 20th Currenlty less than 1000 clients. Since installing version 12.40 monitoring software reported that free space on the 50GB volume (Drive E:) where the F-Secure server software is installed, is shrinking rapidly. Indeed the database grows, especially…
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CSP 12.31 NOT WORKING WITH WINDOWS 10 PRO
Hello, I tried to install F-Secure Client Security Premium 12.31 at Windows 10 PRO and everything goes OK until the setup tries to remove temporary files and then shows popup which says "f-secure client security premium 12.31 setup wizard ended prematurely". User has administrative privileges, there is no other security…
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fsav.exe return codes
Hello everyone, I'm searching for the return codes of the on-demand scanner fsav.exe. (Where using Client Security 12.x Premium.) I found this here in the community: https://community.f-secure.com/t5/Business/On-demand-scanner-fsav-exit/ta-p/20254 But it seems, that this list is not complete (or false), because I get…
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Issue with connecting to Microsoft Dynamics NAV - Windows Client
I have a issue with one of our customers who uses your security software - We have downloaded our Dynamics NAV Windows Client on his desktop but when we try to login it cannot connect to the servers so it cannot run the request. We believe it's the safety in your software - we tried to add the client as and approved…
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Windows clients with Computer Protection don't get assigned/updated profile
Hi. I wonder if anyone has the same problem. We are currently replacing our old AV with F-Secure PSB and are in the middle of testing features before we depoly it internally and to on our customers (we are a provider). But we have an issue with the Computer Protection clients, they get the default profile assigned but when…
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PSB Portal: Profile assingement stuck on "Pending"
Hi. I have a problem with some clients, when i assign a profile it get stuck on pending. This happens on various systems and OSes, both workstations and servers. PSB Portal: emea.psb.f-secure.com Br Mattias
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Cannot PING from one VLAN to Another
We are currently facing some connectivity issues with F-Secure Firewall connectivity. We are unable to ping from one vLan to another. However, we can once we allow all traffic via F-secure. Appreciate if you could assist us in sorting out these issues Environment : Windows 2016 Server OS F-Secure Policy Manager :V 12.40.8…
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F-Secure Policy Manager - Access from Laptop / Desktop
Hey, I was wonderring - right now I have a Virtual Server with F-Secure Policy Manager installed. It hosts all the Policies and updates for all my clients. That means - everytime I need to change settings, I have to do a RDP session to that server and then open the program and make the changes. Currently when logging on to…
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Upgrade will not start
Hello, we have some old installations with Antivirus for Workstation 11.60. I select the client, choose policy-based installation and install client security 12.30. Thena I've distributed the policy. Everything looks good. The client got the new policy and the Timestamp is updated. But the installation does not start.…
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Win10 doesn't boot after F-Secure installing critical updates
Hello there, I have 10 computers that are unable to boot with error: Inaccessible boot device. All of them have one thing in common: they received updates via F-Secure this morning. After restart they cannot boot. Does anyone else have similar problems? Any ideas?
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PSB AV-Alert Email infection timestamp is 2hrs wrong
Hello. Alert emails from PSB portal shows the wrong infection time, the correct time is displayed in PSB portal though. Correct time is displayed in PSB Portal Any thoughts ? Br Mattias
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INSTALLATION FAILED - SETUP PREMATURELY
STATUS MESSAGE: The launcher service has reported an error. An unhandled exception occurred in Setup. How can we fix this one? Thank you.,
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Virus definitions on the server
How can we update that?
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how I can configure database for F-Secure Server Security Premium
Hi there, yesterday I downloaded the fssspr-12.10.637 and successfully installed it. I saw that fssspr can't initialize the database which using in "C:\Program Files (x86)\F-Secure\Web User Interface\forms\tree_quarantine\extra_stats.php" file. can you help me, how I can configure it and how can init the database? Thank you
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PSB Portal - Profile Editor stuck
Hi, I get a bug today when i try to save a test Profile in the Profile Editor of PSB portal. I make the changes, and after press Publish, I get a red banner with an publish error. - I can't discard changes, - I can erase the profile, but I can't make a new one ( in fact I can, but I can't publish it) - resume, the profile…
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PM updates to offline site through data diode
Hi, We are managing one of our offline sites with Policy Manager 12.40. There hasn't been any internet connection to this site and we have manually updated it running fsdbupdate. Now we are adding internet through a one-way data diode. Infrastucture will be Internet(through data diode)-DMZ-LAN. Our policy manager is…
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FSPM H2 database management using RazorSQL
Hai all, I am trying to login to H2 database ofor fetching some data in FSPM using RazorSQL program. What will be the parameters in the connection page, Which looks like as follows What will be the default values or which parameters can be used which I customized during installation of FSPM server. Waiting for valubale…
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Editing the ALERT message's HEADER and/or BODY sent/forwarded by FSPM?
Hi, In FSPM there is a simple configuration for editing message headers when configuring FSCS-clients to send their alert with SMTP. But when sending Server Alerts or forwarding clients alerts from FSPM with email, I couldn't find any way to edit the (default) messages header or body information. Is this possible? would be…
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FSPM SERVER BACKUP LOCATION CHANGE
Hi to all, In FSPM console, When we configure backup then the default backup location is \ProgramFiles\F-Secure\Management Server 5\data\backup. Can we configure the FSPM server in that way that the backup should restore in another server drive. If this can be possible the please advise the steps to be followed for…
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Email alert sending smtp authentication problem.
Hi, My email provider change settings of SMTP server. Now I cant send email without authentication on SMTP server. I had configure email alert sending on FSPM and now client cant send emails with security alerts. Wher I can configure SMTP authentication in FSPM?
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Can't install client security premium on workstaion although the license still available
Dear Cc team ! We have one issue relating to Installation Client Security Premium from PM, pls help to check The license of Customer still available till 24th, Oct, 2017. Today they access PM => Installation tab => Push Installation of Client security to their computer but display the red message on "Push Installation…
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Managing distributed Policy Manager Server from One Server
Hi to all, In our enviorement we are managing approx 50000 clients through 06 FSPM Server located at different locations. We take each of the 06 FSPM Servers on remote and manage the clients from our central location. For that, we have to login in into all the 06 FSPM servers to see the alerts and manage the clients. Is…
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F-Secure client security premium auto uninstalled - pls help to check
Hi Cc team ! i have created the ticket number xxxxx but haven't received the feedback from tech team yet, the issue is we are using F-Secure Client security premium normally but at Friday when we start computer, we saw that F-Secure has been auto uninstalled from our computer that we don't have any idea pls help to check…
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I can't add any Hosts to the FSPMS
Hi, i'm a total beginner with F-Secure. Following: I have a Server srv01 and a WKS wks01 the srv01 has F-Secure Policy Manager installed(FSPMS) (Version 12.40.81151) Firewall is Temporarily disabled on both Wiindows and F-Secure Firewall. I can Ping wks01 by FQDN or by IP from srv01 I can Ping srv01 by FQDN or by IP from…
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Computer Protection updater cannot send update request to client
Hi, I have just installed Computer Protection instead of Workstation Security. Everything went smoothly, except when I select any updates for any of the clients, I got an error message on a red background, that sending the update request was unsuccessful. One of the machines is a laptop, the other is a desktop, both run…
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F-DOWNADUP
There is now update for this tools? Thank you.,
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Not possible to add license to PSB portal
Hi, we recently bought PSB for are business, ill received serveral keys from my ditributor but its not posible to add those to my portal. When i went to "subscriptions" i only have a blue button "order products". I can select other companies but nothing else then that. hope someone can help
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Reinstall Computer: You cannot use the subscription key that you entered for this computer anymore.
I have a problem with F-Secure PSB Portaall and Workstation Security and reinstall Computer. I have done 1. I removed the PC PSB portal 2. I reinstalled my computer 3. I installed F-Secure Workstation Security software I get a notification " You cannot use the subscription key that you entered for this computer anymore"…