-
Upgrade will not start
Hello, we have some old installations with Antivirus for Workstation 11.60. I select the client, choose policy-based installation and install client security 12.30. Thena I've distributed the policy. Everything looks good. The client got the new policy and the Timestamp is updated. But the installation does not start.…
-
Win10 doesn't boot after F-Secure installing critical updates
Hello there, I have 10 computers that are unable to boot with error: Inaccessible boot device. All of them have one thing in common: they received updates via F-Secure this morning. After restart they cannot boot. Does anyone else have similar problems? Any ideas?
-
PSB AV-Alert Email infection timestamp is 2hrs wrong
Hello. Alert emails from PSB portal shows the wrong infection time, the correct time is displayed in PSB portal though. Correct time is displayed in PSB Portal Any thoughts ? Br Mattias
-
INSTALLATION FAILED - SETUP PREMATURELY
STATUS MESSAGE: The launcher service has reported an error. An unhandled exception occurred in Setup. How can we fix this one? Thank you.,
-
Virus definitions on the server
How can we update that?
-
how I can configure database for F-Secure Server Security Premium
Hi there, yesterday I downloaded the fssspr-12.10.637 and successfully installed it. I saw that fssspr can't initialize the database which using in "C:\Program Files (x86)\F-Secure\Web User Interface\forms\tree_quarantine\extra_stats.php" file. can you help me, how I can configure it and how can init the database? Thank you
-
PSB Portal - Profile Editor stuck
Hi, I get a bug today when i try to save a test Profile in the Profile Editor of PSB portal. I make the changes, and after press Publish, I get a red banner with an publish error. - I can't discard changes, - I can erase the profile, but I can't make a new one ( in fact I can, but I can't publish it) - resume, the profile…
-
PM updates to offline site through data diode
Hi, We are managing one of our offline sites with Policy Manager 12.40. There hasn't been any internet connection to this site and we have manually updated it running fsdbupdate. Now we are adding internet through a one-way data diode. Infrastucture will be Internet(through data diode)-DMZ-LAN. Our policy manager is…
-
FSPM H2 database management using RazorSQL
Hai all, I am trying to login to H2 database ofor fetching some data in FSPM using RazorSQL program. What will be the parameters in the connection page, Which looks like as follows What will be the default values or which parameters can be used which I customized during installation of FSPM server. Waiting for valubale…
-
Editing the ALERT message's HEADER and/or BODY sent/forwarded by FSPM?
Hi, In FSPM there is a simple configuration for editing message headers when configuring FSCS-clients to send their alert with SMTP. But when sending Server Alerts or forwarding clients alerts from FSPM with email, I couldn't find any way to edit the (default) messages header or body information. Is this possible? would be…
-
FSPM SERVER BACKUP LOCATION CHANGE
Hi to all, In FSPM console, When we configure backup then the default backup location is \ProgramFiles\F-Secure\Management Server 5\data\backup. Can we configure the FSPM server in that way that the backup should restore in another server drive. If this can be possible the please advise the steps to be followed for…
-
Email alert sending smtp authentication problem.
Hi, My email provider change settings of SMTP server. Now I cant send email without authentication on SMTP server. I had configure email alert sending on FSPM and now client cant send emails with security alerts. Wher I can configure SMTP authentication in FSPM?
-
Can't install client security premium on workstaion although the license still available
Dear Cc team ! We have one issue relating to Installation Client Security Premium from PM, pls help to check The license of Customer still available till 24th, Oct, 2017. Today they access PM => Installation tab => Push Installation of Client security to their computer but display the red message on "Push Installation…
-
Managing distributed Policy Manager Server from One Server
Hi to all, In our enviorement we are managing approx 50000 clients through 06 FSPM Server located at different locations. We take each of the 06 FSPM Servers on remote and manage the clients from our central location. For that, we have to login in into all the 06 FSPM servers to see the alerts and manage the clients. Is…
-
F-Secure client security premium auto uninstalled - pls help to check
Hi Cc team ! i have created the ticket number xxxxx but haven't received the feedback from tech team yet, the issue is we are using F-Secure Client security premium normally but at Friday when we start computer, we saw that F-Secure has been auto uninstalled from our computer that we don't have any idea pls help to check…
-
I can't add any Hosts to the FSPMS
Hi, i'm a total beginner with F-Secure. Following: I have a Server srv01 and a WKS wks01 the srv01 has F-Secure Policy Manager installed(FSPMS) (Version 12.40.81151) Firewall is Temporarily disabled on both Wiindows and F-Secure Firewall. I can Ping wks01 by FQDN or by IP from srv01 I can Ping srv01 by FQDN or by IP from…
-
Computer Protection updater cannot send update request to client
Hi, I have just installed Computer Protection instead of Workstation Security. Everything went smoothly, except when I select any updates for any of the clients, I got an error message on a red background, that sending the update request was unsuccessful. One of the machines is a laptop, the other is a desktop, both run…
-
F-DOWNADUP
There is now update for this tools? Thank you.,
-
Not possible to add license to PSB portal
Hi, we recently bought PSB for are business, ill received serveral keys from my ditributor but its not posible to add those to my portal. When i went to "subscriptions" i only have a blue button "order products". I can select other companies but nothing else then that. hope someone can help
-
Reinstall Computer: You cannot use the subscription key that you entered for this computer anymore.
I have a problem with F-Secure PSB Portaall and Workstation Security and reinstall Computer. I have done 1. I removed the PC PSB portal 2. I reinstalled my computer 3. I installed F-Secure Workstation Security software I get a notification " You cannot use the subscription key that you entered for this computer anymore"…
-
Proxy Update Server
We are managing approx 50000 clients from 06 FSPM console with our own intranet. Clients and servers are located at different locations and we are managing all clients centrally by taking the FSPM servers on remotelly. When we push the definition update, our FSPM server hangs due to the loads from the clients. For that we…
-
Alerts for stoping of f-seure services in client pc
Hi to all If any administrator stop the F-Seure services in client PC. Is there any alerts come in Policy Manger Console or can it be configure in FSPM server. Please lets us know
-
Malware Infection - No Action
Hi, I recently upgraded FSPM to 12.40 installed over Ubuntu 14.04. All agents are composed of Windows systems both client and servers. Now, there are multiple computers with infection such as Trojan:W97M/MaliciousMacro.GEN, Trojan-Downloader:W97M/Locky.I, etc.) which F-secure did not perform any action (quite alarming).…
-
An attack on just a confused device on the LAN?
Dear All, What do you think about this FSCS Internet Shield pop-up warning screenshot? My theory is, it's not a "too short datagram" hacker attack, but maybe somebody brought a new device into the school's network, which is unable to obtain an IP address from DHCP, so it gave itself an IPv6 SLAAC address (FE80:...) and is…
-
Does F-secure include Vbox in the workstation package?
We have a mix of Windows/Linux and Mac OS users in the environment and would like to understand how to deploy the client security images on them.
-
Pls help to check my request ticket number xxxx
Hi support team could you pls check my request ticket number xxxx, how the progress now ? could i received the feedback soon ? thank you very much !
-
MAJAVA.B vulnerability
Hai all, My network use FSPM 12.31 and client 12.31. While browsing my mail server (MS Exchange 2013 ) a virus alert as Exploit: Java/Majava.B is shown by F-sec and unable to proceed further. Location of virus is shown as C:/Users/AppData/Local/Temp/ Jar_xxxxx.tmp. I am using Java version 1.6.0_45 in client windows…
-
F-Secure Computer Protection: Supported Operating Systems, Browsers, and Languages
Supported Operating Systems * Windows 10* * Windows 8.1* * Windows 7, service pack 1 * Does not support ARM based tablets. System requirements * Processor: Intel Pentium 4 or equivalent (processor must support SSE2). * Memory: 1 GB or more. * Disk space: 1.2 GB of free space. * Internet connection is required in order to…
-
FSSS-12.11.103 setup error
-
PM Security Cloud
Hi there, we have a locked down enviroment for certian computers, and they all say Security Cloud: Network Status Disconnected, I was wondering what firewall rules I need to open in PM to allow the clients to connect to security cloud. Below is out current Firewall rules for those secure machines. Many thanks Current…