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Latest critical updates for Win 10 causes BSOD / INACCESSIBLE_BOOT_DEVICE
Hi! We are having problems with couple of customers using Software Updater (both on Client Security Premium and on PSB). After the recent updates computers become inaccessible. INACCESSIBLE_BOOT_DEVICE. Have tried all the tricks in the book but seems like the only solution would be reinstall the whole computer. Any of you…
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How to Put the PC in Network Quarantined automatically as soon as any virus is detected with action
hello we are managing clients centrally through FSPM servers in our domain (i.e. Intranet). how to Network Quarantine the PC automatically from Intranet as soon as any virus is detected in any PC with action failed/none.
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the server no longer receives the updates
We have a Ubuntu server who run the policy manager server. The problem was he doesn't get any update so he doesn't deliver it to the client. The solution that we find was to shutdown the server to force client to get update from the internet server of F-secure.
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Email firewall only for outside mails, how?
Hi We have a email firewall rule that reject a message if it contains a zip/rar attachment. I want this to only be used for outside communication. But I will still be possible to send email inside my organization. I have tried "Policy Routes" without any luck. So how can I fix this?
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STOPPING THE SCANNING IN THE REGISTRY
How can we do that because we need to stop the scanning to utilize the usage used in the services? Because we cannot remove the scheduler. Kindly support, thanks!
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Policy Manager 12.40 can I manage already installed clients over the internet?
Hello, Does anyone know if I can manage mobile users with Client Security Premium over the internet? The client is already installed on the device. The url of the PMS stays the same internally and externally. If yes, which ports need to be opened? 80/81?
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PMS 12.40 - Alerts
What are the differences between ack and delete alerts/scanning report? If I delete, what happen to the web reporting? is it effected? Best practice on handling the alerts? delete? ack? Thanks
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Best practice for Hyper-V server?
Hi What would be best action to secure Hyper-V server? As to my understanding the host doesn't need antivirus but guest VM's do. Currently there are PSB subscription on workstations so can I just add PSB products to guest VM's.
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Workstation Security - Your virus definitions are very old
F-Secure workstation security stopped updating itself and virus definitions How do I fix that on local and remote computers https://imgur.com/a/3BjMg
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Firewall Profiles
Hello, it is possible with F-Secure Client Security Premium to set the Firewall Profiles based on network type? I would like if a user is not in the domain network the Firewall use "Profile Public" and otherwise the "Profile Domain". Or if FSPM is reachable then use "Profile Domain" otherwise the "Profil Public.."? Steven
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configuration of alerts
Hello I have question, Is there any possibility to send alerts to a local SNMP server? if yes pls help how.
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F-Secure Network Filter Blocked a DNS query for the following unsafe domain
So I am new to F-Secure at this new company and I have noticed on their DNS servers there is this message for various "unsafe domains" that repeats (a LOT) of times in the F-Secure logs: "F-Secure Network Filter 1.3.6.1.4.1.2213.11.1 blocked a DNS query for the following unsafe domain: offers.inbox-labs-tracking.com (or…
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PM 12.40 - Clients not as up to date as the PM
PM: * Debian Linux 8 x64 * PM 12.40 * gets all the newest updates Clients: * 12.30 Buisness Premium * Win 10 / Server 2016 * Connected to the PM * see the PM as Update-Server * check for updates with success My problem is that the clients dont get the newest virus updates. The PM is allways up to date. The clients seem to…
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F-Secure PSB Workstation - License Problems
Hello, We are using F-secure on all our clients in our company, about 70 machines total. We are experiencing problems regarding our license, which we cannot solve alone. Whenever we install F-secure on a new Windows client, it works fine. The license gets approved by the program and all is at it should be. But if i were to…
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Connect to API via PHP Curl
My request looks like this. $config = array( 'url' => 'https://eu1.psb.fsapi.com/mp/v1/authentication/login', 'key' => 'myKey' ); $data = array( 'username' => 'myUsername', 'password' => 'myPassword' ); $headers = array( 'Content-Type: application/x-www-form-urlencoded', 'X-API-Key: '.$config['key'] ); /*list of curl…
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Pls help to check my request ticket XXXXXX
Dear Support team ! pls help me to check the ticket number XXXXXXXXX, how is it? when i can receive the feedback from F-Secure to close my issue ? Thank you ! EDIT: Removed PII
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How to install Policy Manager 12.40 in windows server 2003 R2
Hello, We want to upgrade the Client Security to version 12.31 in our windows server 2003 R2. But the policy Manager to version 12.40 isn't support windows server 2003 R2. How to fix this problem? Or how to update the Client Security in our server? Thanks a lot.
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DeepGuard breaks PostgreSQL database startup
Basically the database fails to start with a error 487. The DeepGuard forces ASLR which messes with the Inter-process communications of the database (it does massive usage of shared memory). F-Secure shall blacklist/disable the DeepGuard activities for postgres.exe processes BY DEFAULT, please do that, otherwise it just…
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How do i deploy SAFE for Android for a larger number of users
Hi, This is probably a very stupid question but how could I deploy in _an easy way_ SAFE for Android for hundreds of users? Best Regards, Almost Uman
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Stoping of F-secure Services
Hi to all, We are managing all the client through FSPM console centrally. In any domain client ,administrator can stop the F-secure Services. How can we restrict the administrator of client pc to stop or pause the F-Secure Services locally.Please advise.
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Importing AD Structure after changes
Hi I need to do some long overdue housekeeping on our Policy Manager. after upgrading it today. We don't have any automatic rules set up for updating Policy Manager with changes to the AD Structure, so the new OUs we've created (and moved hosts to) are not showing up in Policy Manager. I did a manual import of the AD…
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Minimize CPU utilization
How can I minimize the CPU utilization of the F-Secure in the task manager on server because sometimes it reaches 100% when it timed on at designated scheduled task?
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F-secure blacklisting many websites until Windows have been updated
Hello, We have had users who has experienced that pretty much all websites they tried to access would be blocked by F-Secure, saying the website has been blacklisted and that we need to add an exception for F-secure to access it. After fully updating their Windows 10 machine, the issue is fully gone. Does F-Secure check if…
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AUTO SCANNING OF EXTERNAL MEDIA
HOW TO GIVE AUTO SCANNING POLICY OF OF EXTERNAL MEDIA ON CLIENT SECURITY AND SERVER SECURITY THROUGH F-SECURE POLICY MANAGER 12.31.
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About Statistic function
Dear support team ! i have one issue about the statistic feature of F-Secure Business Suite Premium, when we check the statistic display that: Scanned: + File: 6853 + Not scanned: 0 Result: + Virus: 1 + Spyware: 3 + Suspicious items: 0 + Risware: 0 Actions: + Disinfected: 0 + Rename: 0 + Deleted: 0 + Quarantined: 0 +…
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ANALYSIS OF FSDBUPDATE FILE
hi, currently we are analyzing fsdbupdate file i.e. regular updates of f-secure definition updates released by f-secure on stand alone PC by running CaptureBat tool to monitor the state of a system during the execution of updates before running it on our fspm servers.Is there any better tool for the same purpose.
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ENABLING OF DEVICE BLOCK IN SERVER CLASS MACHINES
HI... WE ARE MANAGING APPROX 1000 SERVERS CENTRALLY FROM OUR FSPM SERVERS.HOW TO ENABLE DEVICE BLOCK IN SERVER CLASS MACHINES WHEN ANY UNAUTHORISED USB MASS STORAGE DEVICE IS CONNECTED IN ANY SERVER AND MONITOR IT CENTRALLY THROUGH FSPM SERVER CONSOLE.
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How to allow .msi installation via GPO w/o FSCS blocking it?
Greetings from Wisconsin, We have a client network with F-Secure Client Security installed and we need to deploy a program to all the workstations via GPO, but FSCS blocks its installation - how can we configure FSCS or FSPM to allow this known-safe installation? Thank you in advance, Isaac Grover
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Expired subscription on Computer Protection endpoint
When Computer Protection (Windows) endpoint client is expired, it locks its functionality. To get back to normal mode, you need a subscription. In the PSB managed product, your admin is the person to sort this out for you. They may continue to duration of the subscription key already assigned to you, or give you a new…
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Information Request for mitigating Ransomeware attack
Hello Friends, Currently, we have an active ongoing attack by randsomeware that we are trying to mitigate. One, server is already infected and there two other servers that we are trying to stop the encryption process. Is there anyone who has any information to mitigate this attack Apperciate your assistance in advance.…