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Computer stuck in activation limbo
Hi, I have a PC that seems to be stuck in some kind of activation limbo. We have the exact same amount of users as we have product keys, and I'm in the process of replacing our client PCs, so whenever I start with a new user I remove the old PC from the list, install F-Secure and provide the product key during the install.…
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Change subscription key
Hi. With old PSB workstation you could manually change subscrition key at the workstation but that seems to have gone with new Computer Protection. Is that right? Is the only way to uninstall and install again with new right key?
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Policy Manager [Proxy configuration Bug?]
Hello! First, sorry about my english! I'm facing a strange problem when I'm trying to login on PM. Although my licence expires only in 2022, my software keeps prompting me to validate my registration and when I click on button "Validate Now" it gives me an error saying: "Registration cannot be validated. F-secure PM server…
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F-secure Message Security Gateway and HTML annotations in disclaimer
I've been trying to add a disclaimer and partly succeeded. Documentation says that I can use html in annotation text and it works, partly. This works: <body> <p class="MsoNormal"> This e-mail is intended only for the addressee. This email and any attachments may contain, proprietary, privileged and/or private information.…
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False Positive
Hello, I continually delete good files from the protection. How can I make sure that they are not automatically deleted by the AV? And how can I do so that they are not seen as viruses? Thank you
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F-Secure Policy Manager 13.11 don't start
Same problem as ttps://community.f-secure.com/t5/Business/F-Secure-Policy-Manager-Console/td-p/104518 Solved by uninstalling Policy Manager and deleting folder C:\Program Files (x86)\F-Secure\Administrator Then reinstallation asked to accest the certificate and it started working.
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XFENCE ON PSB Computer Protection for Mac will crash the system
We have the PSB Computer Protection on our company. I have the F-Secure Computer Protection for Mac installed on my MaBook Pro (macOS HighSierra, 10.13) I noticed on Thursday, that in the Preferences, there is a new option to enable XFENCE. It was disabled by default. Out of curiosity, I enabled it. All hell broke loose!!…
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Client Security Premium - Software Updater - log when user postpones a restart?
Hi, Does someone one if it's possible to see in log-files or eventlogs when a user has chosen to postpone a restart after updates have been installed? We have several users complaining that their machine restarts without a warning after updates have been installed. We suspect users simply ignore the message that they need…
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Ransomware
Hello you can give me some advice to configure my clients with F-Secure security premium to have good ransomware protection. Thank you
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Network Installation Does Not Work
I followed these instructions exactly with the exception that I set the GPO to publish rather than to assign the installation: https://community.f-secure.com/t5/Business/Remote-installation-of-Computer/ta-p/102154 I want the install to be available on the network but not to install automatically just yet. When I try to…
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Email Scanning
We have Server and Email security installed on our exchange server and client security on our workstations. Everyone uses outlook to get their email from the server and it runs in cache mode. I see messages in the Server software that show viruses have been found and discarded however lately, many of my users are getting a…
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Update F-Secure clients from 9.32 to 13.x
In our company we had running f-secure 9.32 clients (Server was 9.X but our F-secure VM is destructed.) Now we want to install the Policy Manager on a new windows Server 2012 VM and i want to know if it is possible to update all the client via the Server or need to do it on side.
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Deploying PSB4 with Microsoft Intune
Hello Does anyone have experience with deploying PSB4 to Windows 10 with Microsoft Intune? Intune does not support following line-in command, you have to use Name=Value pairs. --silent or --Voucher ”productkey” See here: https://technet.microsoft.com/nb-no/library/dn646955.aspx In most cases, Windows Installer (.msi) and…
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Block a Setting in the Computer Protection (host)
Hi, I´m trying to block a setting in the Computer Protetion app, to all my hosts in the Network, from the portal in the specific Profile, but I can not find the button to block the follow option : "ADVANCED PROTECTION NETWORK", inside the menu FIREWALLS. thanks for any help.
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Unauthorized uninstall protection functionality regression from FSAV PSB 12.01 build 283 to 293?
Dear Sirs , I wonder if you have heard of a similar situation: it appears that "anti-virus software removal prevention" functionality doesn't work in the latest bugfixed edition of FSAV PSB WKS 12.01 on the Windows 10 64-bit Enterprise Edition platform? FSAV PSB WKS 12.01 build 283 (tow-hundred eighty three) works…
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Ranssomware .mammon
we have been using F-secure for many years. on 12.09.2018 we found some of our mashines encripted by unknown Ranssomware giving .mammon extensions. our internal ivestigation found several mashines infected trouh the local network using administrative rights. Infected mashines have Ranssomware executable called "system.exe"…
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Runtime Error
Shortly after the computer is turned on, the following message appears. F-Secure has already been reinstalled and Visual C ++ updated.
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Private Cloud Storage Spaces Upgrade: F-Secure AV real-time scanning versus Azure offline files
Hi, We need your kind assistance/advice on FSAV features. We are planning to implement the Azure File Sync service to enable tiered cloud file storage. Subsequently, to reduce the need of file server on-premises backup and reduce the failback volume size. Basically, cold or inactive files are tiered to our Azure cloud…
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Open to a Itau folder through DeepGuard
Hello I need to open an exception in DeepGuard to a program folder For users of a profile, However, one exception I added is not working. I need to make this change because F-Secure is blocking this Itaú mass and preventing the same is a change for all users of a profile. I made the following changes as it worked. In the…
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Software Updates - Install option
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How to see if the software updater is active?
Hello, How can I see if the software updater in the CS Premium is active and working? I have installed the CS Premium, and configured the Software Updater in PMS to be enabled and install "all" updates on a daily basis. I have an offdated 7zip, that is on the list of supported programs on my computer, but it does not get…
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Microsoft Windows JET Database Engine vulnerability
Is client security able to catch intrusions using the latest Microsoft Windows JET Database Engine vulnerability? There is no patch yet from Microsoft.
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Internet Explorer Has Encountered a Problem - NTDLL.DLL
Since an update to the database definitions to FSecure all our work stations (Windows 7 and Windows 10) are receiving errors saying Internet Explorer has encountered a problem and needs to close when trying to access various sites. If we uninstall FSecure the issue does not happen. It appears to be a definition update for…
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Password policy for Policy Manager Console
Hi, Is there a way to change password policy for F-Secure Policy Manager Console? Password has to be 6 characters long now. I'd like to change it to 8. Best, Marcin
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Security alert: Databases are old
Hi everyone since a few weeks we receive these warnings: Product: F-Secure Anti-Virus (OID: 1.3.6.1.4.1.2213.12) Severity: security alert (5) Message: Databases are old: the latest database file is 16 days old. This is correct, because the computers were actually switched off. but after the computers have been running for…
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Software Updates
Hello! Trying to update software with Software update tools but this does not work properly. From 40 needed updates f-secure installed only 9. On some PC can install new java version on some no. Can anyone help me? We using PSB trial version for test.
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MSG allow password protected attachments for one domain
Is there a way to allow password protected attachments for one domain? Now the default virus policy is taking the message to protecteddata folder. We have issue with one domain that is sending many password protected Excel files and those are now taken to ProtectedData. I don't want to allow password protected attachments…
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FSAV (E)SS 12.12 support for Outlook 2007 in Terminal Server based Windows environment?
Hello, If a customer uses Terminal Server with a few dozen end users working through remote desktop there, would "F-Secure (Email) and Server Security 12.12" support Outlook 2007 software in such a scenario? Thanks in advance, Yours Sincerely: Tamas Feher, Hungary.
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Some machines showing "Waiting for Connection" and some nothing at all
Hi, In the F-Secure PSB Online Portal (emea2.psb.f-secure.com), some machines in the devices list show "Waiting for Connection" (see attached: 1) in the Overall Protection column. I'd imagine when working correctly these should show "Protected" with a green dot instead of blue, like the others on the list. In addition to…
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How Find the F-Secure PSB Server Security license key
How to find the F-Secure Policy Manager Server License?