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Pls help to check my ticket request
Hi support team ! i would like to check the process of my ticket has been submit to F-Secure on portal in last friday, the ID is F-Secure: XXXXXXXX, we are looking forward to received the feedback from f-secure for this case. Pls let me know if you have any update to me Thank you !
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Limited support extension of Client Security 11-series, until 10th of February 2017.
Hi, Ive read that CS 11 series went EOL Feb 10th. https://www.f-secure.com/documents/10192/406825/Client+Security_11series_EOL+announcement.pdf/fe349017-7e11-4b72-9d93-6567a128ea35 I have just checked the few we have remaining and all have 2017-02-27_1 signatue updates So if they are still updating with defintions then…
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Will PSB make a dozen for servers?
Dear Sirs, I would like to ask if there are plans to raise F-Secure PSB's Windows Server protection to major version 12 (twelve)? (I'm telling customers to look the PSB for protecting road-mobile and/or remote small office computers, but they sometimes voice concern that PSB versions are way behind the titles found in…
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Exclude a location/URL from Web Traffic Scanning
I have a .jar file which is detected by Web Traffic scanning, which is in this case important for the customer. It is on a local web server. How can I exclude this location or URL from Web Traffic scanning?
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Is it possible to strip a email for hyperlinks?
Hi We got F-Secure Protection Server ® - Version 8.0 and due to a lot of problems with Cryptolocker I would like to strip the email for hyperlinks. Is that possible?
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How often does FSPM get AV Updates from F-Secure?
We are under an audit currently and they are asking to know how often FSPM gets the AV updates from F-secure? Are they pushed out at regular intervals? Does FSPM request them? How is my server knowing there is an update that it then downloads for my clients to download from it?
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Data Flow for F-Secure Protection Server in Cluster (Master & Agent)
Hi, Is there any place where we can find the data flow diagrams for various use cases for F-Secure Protection Server 8.x. Basically, we want to understand how the mails and logs flow between clients, agents, master and mail server to understand the product functioning and arrive at an appropriate architecture. Thanks Rajesh
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No PC info of some endpoints in Policy Manager.
Hi, Has anyone seen these on hostname and know what is causing this and possible resolution. Image on this link: https://drive.google.com/open?id=0BxNGD4g8wX_PdmNQMlRPdDlSdzQ
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Quarantine Query: Buttons/Functions not working anymore
Hi everybody, we have Email and Server Security 12.00 build 502, Hoftfix 1 installed, running on Windows Server 2008 R2. From today, 2017-02-20, we cannot access the quarantine-query functions anymore. The query windows opens and the items show up, but the buttons (e.g. "Release", "Delete" etc.) do not work anymore. Things…
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Email trusted senders
Hello, In F-Secure Email and server Security I set strip attachments for inbound mail. I want tahat attachments were not stripped for email from specific domains for example *@domain.com. I create list of trusted senders and set this list in List of trusted senders in transport Protection->Inbound Mail->Other. This not…
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AMSI support on F-Secure Client Security?
Noticed from a Twitter feed that there's a pretty old article on new features of Windows 10 targeted for anti-virus companies and started wondering, has F-Secure implemented this feature on their products or not? More info:…
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F-Secure client secutiry blocks DNS queries to my internal servers, including fsecure policy manager
Hi. This problem started today. All my clients can't resolve some of my internal addressed because f-secure blocks the query. Worst is that even my internal fsecure policy manager is blocked, so I can't distribute a policy with DNS query filtering disabled to unlock this situation.
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Is there a way to customize PSB Welcom/install email?
Is it possible to customize email from "PSB Mail Sender" to include company info/instructions? Our users have been taught to just ignore all generic installation messages, so most of the emails sent from PSB portal are getting deleted.
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FSDFWD sneds DNS query
Why does FSDFWD send dns queries frequently ? First, we added a blacklist of malicious domain in F-secure firewall rule. And we found that FSDFWD made DNS Client Service (Windows 7) send the DNS Query(malicious domain we added) frequently. Is this Normal ? What should we adjust to improve it ? BTW, our environment is…
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Using Policy Manager with outside clients
Hello everyone! What steps would be needed to use our Client Secuirty package for our outside users (Sales Staff)? These users are rarely in the presense of the Policy Manager Server (perhaps only 2-3 times a year) but we would still like to know their status and be able to get policy updates to them. Any advice would be…
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How to optimize performance of server and client after install PM and Client server security
Dear support team ! My customer is complaining about the Business Suite Premium (they have installed PM in their server and installed client server security premium to their PC already), but the performance of PC is bad after installed F-Secure product, sometime they have to disable F-Secure software to do some other work…
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Significance of FSAV (Email and) Server Security new minor version 12.11?
Dear F-Secure, I see a new minor version 12.11 of the FSAV (Email and) Server Security product has just been released. Please explain its significance to us, because the release notes appeares to be the same for me? Does this new minor version mean that FSAV (E)SS 12.10 has been revoced due to a bug and existing…
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Update Client Security Premium 12 to 12.30 - Error - Anti Virus-Firewall Daemon not responding
Hi, after updating my clients from Client Security Premium 12 to 12.30 at startup the client gets an error. "The F-Secure Anti-Virus Firewall Daemon module, monitored by F-Secure Management Agent, stops responding or has stopped. A reboot is attempted later. If this message is frequently displayed, contact your system…
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PSB Lisenssi avain näkyy kaikissa koneissa?? PSB Security 12.01
Hei, Huomasinpa että kuka tahansa, koulumme koneissa pääsee näkemään tilauskoodin asetuksista? Miten tämän pystyy estämään? Jouduin juuri poistamaan yhden koneen hallinta-portaalista, joka ei sinne kuulunut. Elikkä oppilaat ovat ko. jipon keksineet, ja varmasti näitä tulee lisää. Muokkaus: Kuva poistettu, henkilökohtaista…
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Realtime protection on write only
Hi, Citrix recommends to set realtime protection to only work while writing to disc. I can't find that option Policy Manager anymore - using version 12.31
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Looking for FSPM v.12.00 to v.12.21 upgrade guidelines
Hello all, After reading trough the forums, i've noticed a few people having issues during an upgrade from fspm 12.00 to fspm 12.21. I've downloaded the fspm 12.20 admin guide and it gives clear instructions on how to install the software from scratch, but it does not mention upgrading from a previous version. Is there a…
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FS-CS 12 installation via msiexec fails
Hi there, we try to rollout F-Secure Client Security 12 on Windows 10 with msiexec and need a forced reboot afterwards. Our application calls msiexec -i c:\install\fsecure\setup.msi /forcerestart The F-Secure setup window appears for a second, then the pc reboots before installation is finshed. It seems the setup.msi…
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Migrating to MYSQL failed
i have follow this instruction https://community.f-secure.com/t5/Business/Policy-Manager-on-MySQL/ta-p/88662 to migrate from h2db to mysql but error: could not connect to [ipaddress]:3306: unexpected end of stream, read 0 bytes from 4 server is Centos 6.8 mysql ver 14.14 distrib 5.1.7.3 Firewall off Please help. Thanks.
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CO branding feature
What is a 'CO branding feature' ?? Otherwise can't really understand your message. EDIT: title
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F-secure Policy Manager 12.31 Server port Problem
Hi I just upgraded F-secure Policy Manager 12.21->12.31. We're using default settings of Policy Manager at the moment. After we upgrade, PM pop up error "Cannot connect to the server: localhost:8080. Check that the host name and port number ar correct. Port number 8080 is used by default." I have googled alot of things…
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Menu "Network Connections" is missing in F-Secure Client, version F-Secure Client Security 12.00 bui
We are using F-Secure on all PCs to secure them. On new installations of F-Secure client, in the configurations (Einstellungen in German), I can see the menue "Network Connections" and below that "Firewall" and 3 other submenu entries. On existing intallations I cannot see these menu entries at all. We are using Win 7 and…
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Portal Co-Branding - Quick Howto
Hi all, There was a question on how to co-brand the PSB Portal. Here's a quick guide on how to do that. First of all, you'll need to be holding a "Solution Provider"-type account. Other types of account are currently not eligible for the feature currently. So if you don't see the feature control, then you don't have the…
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Module Crash Detected: Restarting Later
After instaling F-Secure Client Security Premium 12.30 i have error: "The module F-Secure Anti-Virus Firewall Daemon monitored by F-Secure Management Agent has stopped responding or was terminated. An attempt to restart it will be made later. If you see this message frequently, contact the system administrator or reinstall…
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Policy Manager - Configuring a Profile
Hi! Is it possible to configure a profile on the Policy Manager Server so that the F-Secure client is installed without the firewall module? We need only the AV functionality of the client. BR
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Error loading /common/tree.php
Hi all, After I login to the F-Secure control panel on a machine, I get the following error: How can I resolve it? Any help is appreciated.