Error in security event pilot

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Shahar19
Shahar19 W/ Alumni Posts: 5 Security Scout
edited December 2020 in WithSecure Elements Endpoint Protection

Hi,

I can't connect to the page of event security pilot I get this error:

Internal server error. Please try again later.TX-ID: 0000-is5dhr0dajahfmmd

How can I solve it?

f-secure event.PNG


Comments

  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 509 Moderator
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    Hi Shahar

    Please advise which PSB Portal are you on ? US or Europe ?

  • Shahar19
    Shahar19 W/ Alumni Posts: 5 Security Scout
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    I think that US where can I check this?

  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 509 Moderator
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    Hi Shahr

    It should mention in the URL when you login to the PSB Portal; EMEA, AMER https://amer.psb.f-secure.com

  • PetriKuikka
    PetriKuikka W/ Member Posts: 236 Threat Terminator
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    Hi,

    we originally had on 21-23rd of Dec problem with Security events on APAC and AMER portals. That was fixed on 23rd, but it seems that for some small percentage of the users on EMEA and EMEA2 portals still had the same problem from 24-28th. We have now applied same fix for these portals and problem should be gone for all users.

    Petri

  • Shahar19
    Shahar19 W/ Alumni Posts: 5 Security Scout
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    Okay now it's working.

    But the page of the downloads aren't working

This discussion has been closed.

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